Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erica Miller

Waynesville,NC

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

11
11
years of professional experience

Work History

Bank Teller

First Citizens Bank
WAYNESVILLE, NC
06.2022 - 11.2023
  • Reconciled cash and checks against computer records at end of shift.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Developed strong relationships with customers to ensure repeat business.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Provided assistance to other tellers during peak business hours as needed.
  • Built and maintained client relationships through quality, personalized interactions.

Office Assistant

PHOENIX SKI CORP AKA CATALOOCHEE SKI AREA
MAGGIE , NC
10.2013 - 02.2022
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Copied, sorted and filed records of office activities and business transactions.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Bank Teller

United Community Corporation
Waynesville, NC
04.2015 - 01.2019

Insurance Agent

GENERAL INSURANCE SERVICES INC
WAYNESVILLE, NC
03.2024 - Current
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Maintained accurate records of all insurance transactions using computer software systems.

Education

High School Diploma -

TUSCOLA HIGH SCHOOL
Clyde, NC
06-2010

Skills

  • Deposit and withdrawal management
  • Data inputting
  • Cash counting
  • Financial software
  • Currency packaging
  • Customer needs assessment
  • Multitasking and organization
  • Listening and comprehension
  • Patience and empathy
  • Banking regulations knowledge

Accomplishments

  • TOP CUSTOMER SERVICE AWARD- MARCH 2018

Timeline

Insurance Agent

GENERAL INSURANCE SERVICES INC
03.2024 - Current

Bank Teller

First Citizens Bank
06.2022 - 11.2023

Bank Teller

United Community Corporation
04.2015 - 01.2019

Office Assistant

PHOENIX SKI CORP AKA CATALOOCHEE SKI AREA
10.2013 - 02.2022

High School Diploma -

TUSCOLA HIGH SCHOOL

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Erica Miller