Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Millet

Deerfield Beach,FL

Summary

Experience over 15+ in customer and client service with leadership qualities and skilled in motivating others and developing strategies to increase productivity. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Sr. Client Administrator

RnNetwork
11.2015 - Current
  • Company Overview: Boca Raton, FL
  • Reviewing and auditing profiles to ensure a position is a good fit Reviewing skills checklist and attaching documents with profiles
  • Reviewing job postings and matching candidates to correct job based on candidate profile and skills
  • Marketing jobs
  • Working with hospitals to ensure proper candidates are submitted to specific job requirements Working with different career websites to input candidates
  • Reviewing submission rejection reports and ensure all submissions are sent out which are not on the firm client list
  • Communication Champion, communicating to report weekly department news
  • Sending updates and tips and tricks communication to the team via email and during team meetings
  • Working on TAT reports and sharing best practices to ensure submissions are sent out in a timely manner
  • Part of the team engagement committee, assisted with planning and organizing team functions
  • Conducted team trainings on upcoming VMS software systems or new enhancements
  • Assist leaders with team audits
  • Assist leaders with team coverage
  • Assist the team with adding cover pages to system to be auto filled using information from Bullhorn system
  • Conducting meetings with offshore team to deliver messages to keep the teams aligned with team expectations
  • Developed models and best practice guides for client support.
  • Researched issues reported by agency staff members to achieve resolutions or facilitate escalations to appropriate departments.
  • Maintained strict confidentiality of sensitive client information while managing large volumes of data accurately.
  • Assisted in the development of training materials for new hires to ensure consistent quality service delivery.

Enrollment Specialist

Community Education Partners
08.2012 - 09.2013
  • Company Overview: Boynton Beach, FL
  • Ensuring proper documentation for registration is provided
  • Filing student files
  • Updating student information in Stars System
  • Presentations about programs
  • Providing excellent customer service
  • Administrative duties
  • Boynton Beach, FL

Financial Aid Officer

Kaplan University
05.2005 - 06.2012
  • Company Overview: Boca Raton, FL
  • Perform complex FA processes, such as creating estimated award letters, clearing C-codes, performing verifications, dealing with overlapping loan periods, transfer credits, repacking aid for a new award year, and determine student funding eligibility
  • Trained in Military funding benefits such as Vocational Rehabilitation, Military Tuition Assistance, Chapter 33, Chapter 30 funding
  • Knowledgeable about government funding regulations for award year 2012-13 and awarding crossover years
  • Packing new students, re-entries and subsequent academic years
  • Ensuring Master Promissory notes are signed and processed timely
  • Committed to providing a high-level of customer service and excellent interpersonal skills
  • Knowledgeable with working in Campusvue software
  • Completes tasks within time frames given
  • Possess the ability to work independently and be detailed-oriented
  • Complies with policies and procedures in accordance with companies
  • 7 years call center experience
  • Boca Raton, FL

Education

AS - Completed some credits

Broward College
Coconut Creek, FL

Skills

  • Motivating Students and employees
  • Critical Thinking
  • Computer Proficient
  • Problem Solving
  • Goal Setting and Implementation
  • Energetic
  • Active listening skills
  • Active participation in previous moral and engagement committees
  • Leadership skills
  • Time management expertise
  • Strong Organization
  • Document Control
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Sr. Client Administrator

RnNetwork
11.2015 - Current

Enrollment Specialist

Community Education Partners
08.2012 - 09.2013

Financial Aid Officer

Kaplan University
05.2005 - 06.2012

AS - Completed some credits

Broward College

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Erica Millet