Summary
Overview
Work History
Education
Skills
Timeline
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Erica Mitchell

Arlington,TX

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

13
13
years of professional experience

Work History

Project Coordinator

Uniquely Yours
07.2023 - Current
  • Order flowers and materials needed for interior design and floral project
  • Assists clients with choosing a design
  • Packaging and arranging deliveries
  • Create and send order confirmations via email for clients to verify order is correct
  • Invoicing clients through QuickBooks
  • Collecting payment by ACH, credit card
  • Update social media with upcoming events at venues as well as designs
  • Main point of contact for clients via phone and email
  • Booking travel
  • Track and manage Appointments

Project Manager / Administrative Assistant

Express Staffing
02.2020 - 06.2023
  • Be the main point of contact between sale persons, manufacturers/distributors, and customers
  • Generated equipment high quality proposals for customer with pricing, product specification and other information given to guarantee the proper machine
  • Created sales order, invoices, payments and purchase orders in Dynamics or Quickbooks
  • Ensure Salesforce and portal sites remain updated and current dates and details on projects such as; project quotes to customer, docusign order confirmations, purchase orders, invoices, equipment orders to vendors, estimated ship dates as well payments received and paid.
  • Proofread order confirmation and vendors PO to ensure no discrepancy on the machine type, product specifications, pricing and terms.
  • Pulling reports from Salesforce engineering chart ensuring that pertinent information had been entered.
  • Place machine or parts orders with vendors for clients.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
    Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Improved document processing speed by introducing automated templates for routine correspondence. with Gantt chart
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Implemented new CRM system Gantt chart in Salesforce Lightening to track client interactions, improving response times and client satisfaction.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
    Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
    Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Created sales order, invoices, payments and purchase orders in Dynamics or Quickbooks
  • Ensure Salesforce and portal sites remain updated and current dates and details on projects such as; project quotes to customer, docusign order confirmations, purchase orders, invoices, equipment orders to vendors, estimated ship dates as well payments received and paid.
  • Proofread order confirmation and vendors PO to ensure no discrepancy on the machine type, product specifications, pricing and terms.

Administrative Assistant

Babich and Associates, Contract Positions
ARLINGTON , TX
07.2017 - 01.2020
  • Company Overview: Farmer Brothers, Pollock, Arteriors Homes
  • Provided general administrative support to VP, CEO and CFO
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Executive Administrative Assistant

BCI Communication
Dallas, TEXAS
04.2012 - 06.2016
  • Provided administrative support to VP, CEO and CFO.
  • Reviewed documents and contracts; updated contracts (including pay rates, per diems).
  • Handled special projects for CFO.
  • Assisted with Excel spreadsheets and PowerPoint presentations.
  • Responsible for meeting arrangements (confirming schedules, issuing notices and agendas, room reservations and set up, catering orders and follow up).
  • Handled all meeting logistics and preparation (prepared copies, off-site connection arrangements, room confirmations and material gathering from presenters).
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Charged expenses to accounts and cost centers; processed credit card payments and expense reports.
  • Responsible for pulling resume from job search portals for engineers and setting up interviews with VP
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy such as Setting up New Hires in system as well insuring international employees had correct id’s such as J-1, F-1 CPT, visa sponsorship for employment (H-1B, H-1B1 or TN), and temporary work visa or permanent residency. Using Visa Now. Processing background and education checks.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.

Education

Some College (No Degree) -

Tarrant Southeast County College
Grand Prairie, TX

Skills

  • Microsoft Office
  • Problem-solving
  • Time management
  • Project coordination
  • Detail-oriented
  • Project management
  • Team coordination
  • Expense reporting
  • Information confidentiality
  • Meeting planning
  • Calendar management
  • Travel coordination
  • Documentation and reporting
  • Process improvement
  • Phone etiquette
  • Customer Service-oriented
  • Videoconference preparation
  • Decision-making
  • Flexible and adaptable
  • Workload management
  • Schedule management
  • Deadline adherence
  • Performance monitoring
  • Remote team management

Timeline

Project Coordinator

Uniquely Yours
07.2023 - Current

Project Manager / Administrative Assistant

Express Staffing
02.2020 - 06.2023

Administrative Assistant

Babich and Associates, Contract Positions
07.2017 - 01.2020

Executive Administrative Assistant

BCI Communication
04.2012 - 06.2016

Some College (No Degree) -

Tarrant Southeast County College

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Erica Mitchell