Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Mitchell

Norcross,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of fast-paced settings.

Overview

8
8
years of professional experience

Work History

Manager

Panera Bread
12.2022 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

SERVER

GEN
08.2021 - 07.2022
  • Provides customized customer service and maintaining multiple tables with precise attention to detail
  • Experienced in cash handling
  • Drink and Food prep.

GUEST SERVICE ASSOCIATE

EUROPEAN WAX CENTER
06.2019 - 08.2021
  • Booked appointments and rearranged the schedules to accommodate both the waxers and the customers
  • Lead demonstrations for new products
  • Answered phone calls and did consultations to assess customer needs and expectations
  • Experienced in cash handling and clerical work such as but not limited to Microsoft Word, Excel, and Powerpoint.

CUSTOMER SERVICE AGENT

RKADE COMMUICATIONS
06.2016 - 09.2018
  • Handling inbound and outbound phone conversations
  • Listening to concerns and problem solving
  • Take customer calls and provide accurate, satisfactory answers to their concerns
  • Guide callers through troubleshooting.

Education

Associate of Arts -

TCC TALLAHASEE
Tallahassee, FL
01.2015

DIPLOMA -

LINCOLN HIGH SCHOOL
Tallahassee, FL
01.2012

Skills

  • Guest/Customer services
  • Positive problem solver
  • Team player
  • Operations Management
  • Team Leadership
  • Staff Management
  • Verbal and Written Communication
  • Staff Training and Development
  • Decision Making
  • Effective Communication

Timeline

Manager

Panera Bread
12.2022 - Current

SERVER

GEN
08.2021 - 07.2022

GUEST SERVICE ASSOCIATE

EUROPEAN WAX CENTER
06.2019 - 08.2021

CUSTOMER SERVICE AGENT

RKADE COMMUICATIONS
06.2016 - 09.2018

Associate of Arts -

TCC TALLAHASEE

DIPLOMA -

LINCOLN HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Erica Mitchell