Summary
Overview
Work History
Education
Skills
Timeline
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Erica Mitchell

Atlanta ,GA

Summary

Proven server at Sweetwater, adept in guest engagement and upselling, enhanced dining experiences through exceptional customer service and menu knowledge. Trained staff, ensuring high service standards. Skilled in cash handling and high-volume dining, consistently elevating guest satisfaction and sales.

Overview

11
11
years of professional experience

Work History

Server

Sweetwater
09.2021 - Current
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Longhorn Steakhouse
09.2013 - 09.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Esthetician - Esthetician

Health And Style Institute
Kennesaw, GA

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining

Timeline

Server

Sweetwater
09.2021 - Current

Server

Longhorn Steakhouse
09.2013 - 09.2018

Esthetician - Esthetician

Health And Style Institute

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Erica Mitchell