Erica Hope Mitchell
Lake Waccamaw
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Member Advisor
Rev Federal Credit Union
10.2023 - 03.2025
- Cash handling, transaction processing, deposit and withdrawal processing, loan payment processing, check cashing, account opening and closing, foreign currency exchange, and balancing cash drawers.
- Supported marketing initiatives by providing input on promotions targeting specific segments of our membership base.
- Developed comprehensive knowledge of products and services to better assist members in reaching their financial goals.
- Identified opportunities for cross-selling additional products and services, increasing member engagement.
- Collaborated with team members to achieve branch goals and improve overall performance.
- Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
- Delivered exceptional customer service through active listening, empathy, and timely communication with members.
Teller
The Citizens Bank
06.2021 - 04.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Teller III/Head-Teller/CSR
United Community Bank Inc
10.2015 - 11.2019
- Customer service, communication (written and verbal), problem-solving, accuracy, attention to detail, organization, time management, and ability to work under pressure. Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed. Opened new accounts, networked to bring in new customers.
- Balanced cash drawer & assured vault balance daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
Associate of Applied Science - Health Information Technology
Brunswick Community College
05.2014
Skills
- Strong knowledge of regulatory compliance, fraud prevention, customer service
- Excellent communication skills, both verbal and written
- Attention to detail, and strong accuracy in transaction processing, compliance, financial products
- Ability to collaborate effectively with other team members, and management
Affiliations
Active member of ABA (American Banking Association) and CUNA (Credit Union National Association) also participated in various volunteer and networking events aimed at promoting the roles in the banking/credit unions.
Timeline
Member Advisor
Rev Federal Credit Union
10.2023 - 03.2025
Teller
The Citizens Bank
06.2021 - 04.2022
Teller III/Head-Teller/CSR
United Community Bank Inc
10.2015 - 11.2019
Associate of Applied Science - Health Information Technology
Brunswick Community College
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