Erica M Jones
Pembroke Pines
Summary
Professional with a strong background in managing teams and driving results. Known for fostering collaboration and adapting to evolving needs. Skilled in leadership, strategic planning, and conflict resolution. Reliable and focused on achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Supervisor, Property and Casualty
AllState
08.2022 - Current
- Achieved consistent positive client feedback due to effective communication skills in explaining complex insurance terms.
- Maintained compliance with industry regulations and company policies, ensuring accurate claims management.
- Monitored team performance closely to identify areas of improvement and provide guidance accordingly, resulting in better overall outcomes for clients and the organization alike.
- Managed caseloads proactively to avoid backlogs, resulting in timely claims resolution.
- Developed team members through continuous training and performance feedback, resulting in a skilled workforce.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Claims Adjuster, Property and Casualty
AllState
06.2021 - 08.2022
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
- Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Leveraged advanced negotiation tactics to secure favorable settlement terms on behalf of the company.
- Mentored new claims adjusters on best practices in handling automobile and casualty claims efficiently.
Purchasing Supervisor
Mood Media
02.2020 - 04.2021
- Enhanced team collaboration by fostering open communication channels among department members.
- Evaluated employee performance objectively, providing constructive feedback and guidance for professional growth.
- Maintained administrative workflow by implementing cost reduction and developing reporting procedures
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Monitored project costs and scheduled to ensure the project does not exceed the approved budget
- Analyzed project goals, planned schedule of deadlines for project completion, and developed an action plan
Purchasing Team Lead
Mood Media
03.2016 - 02.2020
- Approved and revised requisitions for accuracy and compliance
- Negotiated favorable contracts for both vendors and buyers to achieve best price resulting in savings of 2% in budget
- Provided ongoing training and development opportunities for purchasing team members to enhance their skills and knowledge base.
- Assisted the finance department in budget development and monitoring, providing accurate forecasts of purchasing costs.
- Reviewed key metrics as necessary to monitor performance of purchasing department and suppliers in accordance with departmental and company policies
- Reduced order lead times through effective communication with suppliers, improving inventory management.
Purchasing Coordinator
Mood Media
07.2013 - 03.2016
- Managed and processed RMA in Oracle for all departments
- Maintained supplier files, purchasing shipment, and availability of documents in compliance with the deadline
- Monitored all purchase requisitions and handled adjustments with vendors.
- Reviewed incoming requisitions, past purchases, reconciliation with accounts payable, for accuracy of the purchasing process
- Managed daily reports Backordered Log, Accounts Payable Log, Suppliers Log, Purchasing Department Mood Connect
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
Collector II Team Lead
Health Port
03.2012 - 07.2013
- Identified development opportunities using quality assurance (call monitoring) and provided ongoing training, coaching, and mentoring on an as needed basis
- Oversaw 12-15 customer service representatives
- Follow-up on customer inquiries not immediately resolved
- Performed in the top 10% of the staff by handling 150-200 calls daily
- Provided performance reviews and developmental feedback on a quarterly
- Analyzed data to identify trends and behaviors from a performance standpoint and made recommendations for improvement
- Handled complex calls, conducted special research, and completed impromptu assignments and day to day operational issues
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Medical Claims Adjuster
Hewlett-Packard Enterprise Services
06.2008 - 02.2012
- Calculated benefit payments and approved payment of claims within a certain monetary limit
- Continuously analyzed case facts and monitored activity in order to identify possible fraud throughout the course of the claim
- Quickly identified and resolved medical billing, coding, and insurance discrepancies
- Reviewed patient medical records for accuracy and completeness, and obtained any missing information
- Followed the guidelines and be in compliance with local, state, or federal laws and regulations
- Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
Executive Administrative Assistant
Department of Transportation
04.2006 - 06.2008
- Participated in a weekly Leadership Team meeting: generated agenda, recorded minutes, followed up on action items
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
Associates Degree -
Thomas University
Thomasville, GA01.2006
Diploma -
Bishop Hall Charter School
Thomasville, GA01.2004
Skills
- Team Leadership
- Collaborative Problem Solving
- Engaged Listening
- Effective Time Management
- Analytical Problem Solving
- Customer Engagement
- Effective Communication
- Relationship Building
- Timely and Dependable
- Proficient in Managing Multiple Tasks
Certification
- Georgia & Florida Property & Casualty Agent License
- Georgia & Florida Property & Casualty Adjuster License
Timeline
Claims Supervisor, Property and Casualty
AllState
08.2022 - Current
Claims Adjuster, Property and Casualty
AllState
06.2021 - 08.2022
Purchasing Supervisor
Mood Media
02.2020 - 04.2021
Purchasing Team Lead
Mood Media
03.2016 - 02.2020
Purchasing Coordinator
Mood Media
07.2013 - 03.2016
Collector II Team Lead
Health Port
03.2012 - 07.2013
Medical Claims Adjuster
Hewlett-Packard Enterprise Services
06.2008 - 02.2012
Executive Administrative Assistant
Department of Transportation
04.2006 - 06.2008
Diploma -
Bishop Hall Charter School
Associates Degree -
Thomas University
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