Erica M. Lowe
Atlanta,GA
Summary
To obtain a challenging, progressive position utilizing my experience and proven skills in customer service, administration and customer support and security
Overview
18
18
years of professional experience
Work History
Assembly Line Production Worker
Impact Solution
07.2022 - 09.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
Cashier, Parking and Transportation
Children’s Healthcare of Atlanta
02.2017 - 2019
- Managed cash transactions efficiently.
- Customer service/Patient Assistance
Support Center Assistant
Transport America
01.2008 - 02.2017
- Transportation and Logistics
- Customer service assistant (internal and external)
- Administrative Assistant
Security Officer
Soteria Loss Prevention
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
undefined
Everest Institution of Medical and Coding Services
Decatur, Georgia01.2010
High School - undefined
Southside Comprehensive High School
Atlanta, Georgia01.1999
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency response
- Security screenings
- Conflict de-escalation
- Metal detector operation
- Checkpoint management
- Screening wands
- Interior and exterior patrol
- Entrance control
- Workplace safety
- Security camera monitoring
- Event security
QUALIFICATIONS
- 7 plus years of success working in the customer service field with internal and external customers.
- 6 years of transportation and logistics experience with a top 10% transportation firm in the Atlanta area.
- Business Logistics, Administrative/Executive, and Customer Service, with focused experience in the government and private sector.
- Proven strength of interpersonal skills and organizational skills that allows for working with minimum supervision.
- Target-driven having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity.
- Customer Service Conflict & Problem Resolution
- Proficient with Microsoft Office
Timeline
Security Officer
Soteria Loss Prevention
01.2025 - Current
Assembly Line Production Worker
Impact Solution
07.2022 - 09.2024
Cashier, Parking and Transportation
Children’s Healthcare of Atlanta
02.2017 - 2019
Support Center Assistant
Transport America
01.2008 - 02.2017
undefined
Everest Institution of Medical and Coding Services
High School - undefined
Southside Comprehensive High School
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