Erica Monreal
Galveston,TX
Summary
Results-driven professional with broad experience in Payroll, Accounting, Customer Service (internal & external) and HR with an expertise in communication, leadership, and problem-solving, committed to enhancing organizational effectiveness. Recognized for a strong work ethic and adaptability, consistently achieving goals independently while quickly mastering new skills. Exceptional interpersonal abilities foster collaborative environments and drive team success.
Overview
28
28
years of professional experience
Work History
Payroll & Accounting Specialist
Bludworth Marine, LLC - Marine Construction
Houston, TX
07.2019 - 12.2024
- Prepared weekly payroll for team of salaried and hourly employees.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Processed and issued paychecks and earnings statements.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Managed payroll and time and attendance systems.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Processed employee rehires, transfers, terminations and withholdings.
- Developed and maintained detailed payroll documentation and procedures guides.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Tracked employee vacation, personal and sick leave earnings and use.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Managed timekeeping system and resolved any timecard discrepancies.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Responded to employee inquiries regarding payroll and timekeeping.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Onboarded new employees in time reporting and payroll systems.
- Processed new employee paperwork and entered information into payroll system.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Coordinated the distribution of annual W-2 forms to employees.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Managed payroll processing for over 100 employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Solved complex problems related to payroll processing quickly and efficiently.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Verified accuracy of invoices received from vendors prior to payment processing.
- Utilized software programs such as Quick Books to enter data into the general ledger.
- Managed employee benefits and allowances
- Supported efficient accounting operations with high-quality administrative support.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Researched, documented, and resolved complex accounting inquiries from internal departments.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Reviewed, processed and reconciled accounts payable invoices and payments.
- Created journal entries as needed to record transactions in the general ledger.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Verified accuracy of coding on invoices prior to processing payments.
- Prepared and processed payroll.
- Matched orders with invoices and recorded required information.
- Prepared checks for payment of vendor invoices on a timely basis.
- Worked with purchasing group to resolve purchase order matching issues.
- Handled high-volume invoice processing with minimal supervision.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Administrator Assistant
Sai Gulf, LLC.
La Marque, TX
05.2015 - 07.2019
- Collaborated with Office Administrator to ensure smooth operations.
- Addressed employee concerns effectively, acting as main point of contact.
- Reviewed and submitted corrections for Administration Case Files, including lab analysis and data.
- Enter payroll details weekly while ensuring accuracy of employee timecards.
- Oversee and create company purchase orders and spreadsheets.
- Verification of personal and employment references for applicants and submit New Hire paperwork to Corporate Office
- Coordinated physical and drug testing for new hires and existing employees.
- Facilitated orientation for new hires, ensuring timely submission of documentation to Corporate.
- Ordered uniforms required for employees and new hires.
- Conduct Inventory and purchase all office supplies and equipment for all departments
- Managed call routing to ensure smooth communication flow.
- Facilitated visitor interactions.
- Entered data for work orders, ensuring accurate records in Prep Department and Lab.
- Handled allocation of incoming mail to appropriate departments.
- Generated customer invoices accurately.
Host Account Representative
McLane Company, Inc
Temple, TX
08.1996 - 12.2013
- Supervise various accounts spanning multiple company divisions.
- Handled inquiries, support needs, and conflict resolution with efficiency.
- Managed customer inquiries through daily calls and emails.
- Ensured timely delivery of management reports with critical insights for all customer accounts.
- Ensure customer needs are met through precise and reliable communication.
- Consistently engaged with customer organization leaders to ensure smooth communication.
- Communicated key issues through detailed out reports, planograms, distributions and product inventory.
- Served as primary liaison for Corporate Office and Category and Sales managers in customer-related matters.
- Facilitated the upkeep of customer item records to boost profitability.
- Handled special requests including route adjustments, reclamation processing, and accounting reconciliations involving credits.
Education
Bachelor of Business - Management and Leadership
Capella University
09-2020
General Education Diploma -
Temple High School
Skills
- Excellent communication skills
- Teamwork
- Multi-tasking and organizational skills
- Time management
- Proactive
- Customer Service (Internal and External)
- Problem Solving
- Multi-line phone systems
- Professional phone etiquette
- Human resources administration
- Personnel records maintenance
- Compensation/payroll
- Personnel records management
- Payroll processing
- Post-hire check-ins
- Record preparation
- Mail handling
- Onboarding coordination
- Administrative support
- Effective planning
- Administrative assistance
- Communication management
- Payroll administration
- Office administration
- Administrative skills
- Maintaining files
- Benefits administration
- Employee relations
- Human resources support
- Conflict management
- Employee onboarding
- Business administration
- I-9 documentation
- New hire processing
- Garnishment processing
- Wage garnishments
- New employee processing
- Daily payroll activities
- Exceptionally organized
- Accounts payable
- Team collaboration
Timeline
Payroll & Accounting Specialist
Bludworth Marine, LLC - Marine Construction
07.2019 - 12.2024
Administrator Assistant
Sai Gulf, LLC.
05.2015 - 07.2019
Host Account Representative
McLane Company, Inc
08.1996 - 12.2013
Bachelor of Business - Management and Leadership
Capella University
General Education Diploma -
Temple High School
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