Erica Monroe

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.

• Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
• Facilitated product returns and exchanges, adhering to company policies for streamlined processes.
• Documented customer interactions in CRM system, maintaining detailed records for future reference.
• Collaborated with team members to improve response times and service quality across departments.

Entering insurance claims from the customers. Answering any question regarding to claims.

Making outbound calls on past due accts to bring current. Also making any payment arrangements if need. Asst the customers on there accts.