Erica Montes De Oca
Los Angeles,CA
Summary
Results-oriented individual with a focus on delivering outstanding customer service and satisfaction. Strong ability to address client concerns effectively, leveraging excellent interpersonal skills. Quick to adapt to new situations and committed to ongoing learning and improvement. Proven success in fostering relationships and contributing to team achievements.
Overview
5
5
years of professional experience
Work History
Housing Case Manager
1736 Family Crisis Center
Los Angeles, CA
01.2024 - 05.2025
- Remained up-to-date on all relevant policies governing subsidized housing programs.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Tracked patient or client care and followed through to provide service effectiveness.
Cashier/Retail Sales Associate
Michael Kors
Commerce, CA
06.2023 - 10.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Residential Life Coordinator
UC Berkeley Residential Life
Berkeley, CA
08.2021 - 05.2023
- Created reports tracking occupancy rates, budget allocations, and other relevant metrics for management review.
- Developed marketing materials for prospective students interested in campus housing options.
- Investigated incidents occurring in residence halls, such as theft or vandalism cases.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Shift Lead
Jersey Mike's Subs
Los Angeles, CA
02.2020 - 07.2021
- Ensured compliance with health and safety regulations at all times.
- Handled cash register transactions accurately while providing excellent customer service.
- Conducted regular inventory checks to maintain accurate stock levels.
- Reviewed daily sales reports and monitored financial performance metrics.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted in the training of new employees.
Education
Bachelor of Arts - Sociology
University of California, Berkeley
Berkeley, CA05-2022
Associate of Arts - Sociology
Cerritos College
Norwalk, CA05-2021
High School Diploma -
Warren High School
Downey, CA05-2016
Skills
- Cash handling
- Point-of-sale operation
- Inventory management
- Conflict resolution
- Customer service
- Sales reporting
- Team leadership
- Inventory restocking
- Data entry
- Data tracking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Housing Case Manager
1736 Family Crisis Center
01.2024 - 05.2025
Cashier/Retail Sales Associate
Michael Kors
06.2023 - 10.2024
Residential Life Coordinator
UC Berkeley Residential Life
08.2021 - 05.2023
Shift Lead
Jersey Mike's Subs
02.2020 - 07.2021
Bachelor of Arts - Sociology
University of California, Berkeley
Associate of Arts - Sociology
Cerritos College
High School Diploma -
Warren High School
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