Erica Moore
queens,New York
Summary
Detail-oriented with substantial expertise managing and enhancing the efficiency of day-to-day operations, with demonstrated ability to succeed and meet the organization's goals, with over 15 years of experience in government human resources and Case management Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Youth Support Specialist /Administration on Duty Youth Counselor 1
Office of Children and Family Service -Brentwood
03.2023 - 05.2024
- Oversee day-to-day workflow of facility employees ensuring services are efficient for staff, clinicians, youths and education staff and off-site visitors
- Manage employee payroll, in accordance with organization guidelines
- Coordinate staffing, and equipment needs as well as, provide performance evaluations
- Assist in the monitoring, investigating and resolving of any disputes
- Provide Safety and Security for youth residents and staff etc..
- Offer social services to minors and crisis prevention by providing counseling and other prevention techniques
- Travel and advocate for youth seen before Judges for future placement and other endeavors
- Use restraint techniques for the safety of anyone person.
Specimen Receiving and Phlebotomy Manager
Stony Brook Medicine
04.2021 - 03.2023
- Supervise, interview, and hire new staff in the department
- Oversee day-to-day workflow of specimen receiving and phlebotomy employees ensuring services are efficient for administrative staff, clinicians, and patients
- Manage employee payroll accordance with organization guidelines
- Coordinate staffing, and equipment needs to support daily operations
- Participate in lab-based and hospital committees
- Interact with upper Management and key staff to implement procedures and policies
- Handle complex billing issues, work closely with IT with CPT code changes
- Assist in the monitoring, investigating and resolving of any disputes
- Conduct quarter budget audits, Capital budgeting and etc.
Care Case Management /Community Liaison II
NYC (H+H)
01.2010 - 01.2021
- Assessed adolescents age 16 to adults of all ages for discharge needs
- Collaborated with government and private outreach organizations
- Conducted follow-ups and investigated clients' concerns and complaints
- Conduct investigations to determine the eligibility of applicants for assistance programs
- Enhance revenue and reduce the accounts receivable, through expeditious billing, follow ups and collections, by processing Medicaid applications and fee scales in a timely matter
- Conduct assessments, assists uninsured patients with inadequate insurance coverage - providing referrals to several government funded programs such as Medicaid and Social Services
- Offer social services to minors and adults by providing counseling drug prevention and/or safe using techniques also families and coping skills with legal assistance, and/or assistance with domestic issues
- Respond to complex inquiries from patients and third-party payers and resolve disputes concerning bills submitted for payment
- Evaluate and investigate fraud, complaints and billing
- Forward clinical for review for authorizations, conduct appeal write ups for denials and peer to peer reviews
- Trained and monitored staff performance in all aspects of daily procedures, including registration, financial counseling, insurance verification, and authorizations
- Prepared required correspondence reports using data driven statistics, as well as policy and procedures
- Responded to patient, medical staff, and department personnel inquiries.
Education
Bachelor's in Social Science -
Mercy College
Currently achieving (MPA) Masters in Public Administration -
Skills
- Strong written, oral, and interpersonal communication skills
- Exceptional problem-solving and leadership skills
- Proficient with Microsoft Office Suite and related software
- Knowledge in Medicaid, Government Outreach, Financial Counseling
- Employee and patient confidentiality
- CPM certified
- CPR certified
- Teamwork and Collaboration
- Employee Training
- Goal Setting
- Youth Advocacy
- Interpersonal Communication
- Educational Programs
- Excellent Communication
- Grounding Techniques
- Interpersonal Skills
- Multitasking
- Problem-Solving
- Client Advocacy
- Community Resource Navigation
- De Escalation Tactics
- Program coordination
- Organizational Skills
- Patient relationship management
- Crisis Intervention
- Community Advocacy
- Coping Techniques
- Adaptability
- Decision-Making
- Team building
- Microsoft Office
- Data Confidentiality
- Report Preparation
- Time Management
- Youth Counseling
Timeline
Youth Support Specialist /Administration on Duty Youth Counselor 1
Office of Children and Family Service -Brentwood
03.2023 - 05.2024
Specimen Receiving and Phlebotomy Manager
Stony Brook Medicine
04.2021 - 03.2023
Care Case Management /Community Liaison II
NYC (H+H)
01.2010 - 01.2021
Bachelor's in Social Science -
Mercy College
Currently achieving (MPA) Masters in Public Administration -
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