Erica Morales
Philadelphia,PA
Summary
Motivated professional equipped with administrative and over 10 years of customer service expertise. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Helps keep healthcare services proceeding smoothly by coordinating communications, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
EVV Specialist
Blessings4Ever Home Care Agency
Philadelphia, PA
09.2022 - 10.2023
- Coordinated with other departments to ensure efficient workflow processes.
- Identified needs of patients promptly and efficiently.
- Processed payroll for over 200 employees on a weekly basis.
- Maintained employee records and updated information in the payroll system.
- Conducted comprehensive assessments to determine needs and eligibility for services.
- Responded promptly to inquiries from patients or family members regarding their care.
- Ensured compliance with state regulations regarding patient rights and confidentiality standards.
- Provided patient-centered case management services to ensure quality care.
- Accurately documented each activity for each patient in specified databases.
Property Management Admin Assistant
APM For Everyone-Property Management
Philadelphia, PA
05.2016 - 11.2019
- Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
- Maintained accurate financial records of rental income and expenses in software programs such as QuickBooks.
- Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
- Monitored office supplies to replenish needed inventory before depletion.
- Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
- Created memos, letters and other documents, fostering internal and external communication.
Education
Some College (No Degree) - Human Services
Harcum College
Philadelphia, PASkills
- Bookkeeping
- Check Processing
- Patient Care Coordination
- Filing and Recordkeeping
- Case Management
- Scheduling
- Critical Thinking Skills
- Customer Service
- Attention to Detail
- Patient Registration
Timeline
EVV Specialist
Blessings4Ever Home Care Agency
09.2022 - 10.2023
Property Management Admin Assistant
APM For Everyone-Property Management
05.2016 - 11.2019
Some College (No Degree) - Human Services
Harcum College
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