Erica Morales
North Las Vegas,NV
Summary
Detail-oriented administrative professional with a Bachelor of Social Work and experience in fast-paced office environments. Proven ability to manage front desk operations, high call volumes, scheduling, billing and payment processing, and accurate confidential recordkeeping. Recognized for strong communication skills, organizational efficiency, and the ability to provide compassionate, client-centered support in diverse professional settings.
Overview
6
6
years of professional experience
Work History
Part-time Caregiver
Private Residence
North Las Vegas, USA
05.2020 - Current
- Provide consistent companionship while ensuring the client's safety and comfort
- Assist with personal care, mobility support, and daily routines
- Run errands including grocery shopping, medication pickups, and household supply purchases
- Prepare meals and help maintain a clean, organized living space
- Support overall health, independence, and well-being
Office Administrator
Ecogen Pest Control
Las Vegas, USA
12.2024 - 10.2025
- Coordinated technician schedules to optimize routes and minimize downtime
- Managed 30-50+ inbound calls daily, providing clear communication and timely issue resolution
- Supported daily sales goals by closing 5-10 sales per day through proactive customer engagement
- Administered accounts receivable including billing, payments, and collections while managing 40-50 AR follow-ups
- Delivered reliable, customer-focused service and collaborated with team members to streamline workflows and maintain high satisfaction
Production Associate
Havz Inc
Las Vegas, USA
12.2020 - 07.2024
- Processed 4k-10k units daily while meeting quality and deadline expectations
- Performed manual lotcoding and labeling, ensuring accurate traceability and regulatory compliance
- Maintained on-time order fulfillment by adapting workflows and coordinating with team members during equipment downtime
- Inspected finished products and removed defects to ensure quality standards and shipment readiness
Education
Bachelor of Arts - Social Work
University of Nevada, Las Vegas
Las Vegas, NV05-2020
Skills
- Patient registration and intake
- Appointment scheduling
- Electronic health records - eClinicalWorks
- HIPAA compliance and confidentiality
- Medical documentation
- Accounts receivable and payment processing
- High-volume call management
- Team collaboration
- Cultural competence
- Client-centered approach
Languages
- English
- Tagalog - Intermediate
Social Work Practicum Experience
Practicum Intern | Volunteers in Medicine of Southern Nevada - Las Vegas, NV | 01/2020 - 05/2020
- Supported patient intake operations by maintaining accurate eligibility records in eClinicalWorks
- Reviewed financial documentation (paystubs, ID, insurance records) to determine service qualification
- Maintained HIPAA compliance while handling confidential patient information
Practicum Intern | The Just One Project - Las Vegas, NV | 08/2019 - 12/2019
- Assisted seniors and families through grocery distribution and community food programs
- Managed client intake using Salesforce while following organizational guidelines
Timeline
Office Administrator
Ecogen Pest Control
12.2024 - 10.2025
Production Associate
Havz Inc
12.2020 - 07.2024
Part-time Caregiver
Private Residence
05.2020 - Current
Bachelor of Arts - Social Work
University of Nevada, Las Vegas