Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERICA Morrissette

Ellenwood,GA

Summary

Proactive, detail-oriented, problem-solver professional Certified Medical Assistant with a strong background in providing exceptional patient care and administrative support in a fast-paced healthcare environment. Highly skilled in conducting vital signs assessments, assisting with medical procedures, and managing patient records with utmost accuracy. Proficient in electronic health records systems and adept at efficiently scheduling appointments and coordinating medical test. Demostrated ability to communicate compassionately with patients, ensuring their comfort and understanding. Committed to upholding the highest standards of professionalism, confidentiality, and ethical conduct. Seeking to leverage my comprehensive skill set and dedication to contribute to a reputable healthcare facility as a Certified Medical Assistant.

Overview

18
18
years of professional experience

Work History

Certified Medical Assistant

Piedmont HealthCare
01.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with L-VAD and Advanced Heart Failure patients.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.

Clinical Coordinator (Certified Medical Assistant)

Wellstar Urgent Care
02.2021 - 01.2023
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Implemented new policies and educated staff on changes.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
  • Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
  • Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Championed a patient-centered approach by actively involving patients and their families in the care planning process.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Set up educational programs for clinical staff to enhance skills and knowledge.
  • Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
  • Developed and adjusted work schedules for [Type] staff.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Communicated with patients, ensuring that medical information was kept private.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Lead Certified Medical Assistant

AICA/SUMMIT SURGERY CENTER
09.2014 - 01.2021
  • Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
  • Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
  • Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
  • Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
  • Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • C-arm/X-ray operator, assisted with disco grams, kyphoplasty, RFA procedures, Steroid epidepidural injections, PRP injections and trigger points injections

Medical Assistant

Rakesh Kumar, MD
02.2006 - 12.2009
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Education

Bachelor of Science - Nursing

Clayton State University
Morrow, GA

Certified Patient Care Technician - Nursing

Everest Institute- Riverdale, Ga
Riverdale, GA
09.2014

Certified Medical Assistant - Medical Assisting

Georgia Medical Institute-Dekalb
Atlanta, GA
03.2006

GED -

Atlanta Area Technical College
Atlanta, GA
02.2005

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Patient documentation
  • Patient Assessments
  • Vital Sign Monitoring
  • Inventory and supply management
  • Medical Records Management
  • Payment Collection
  • Customer Service
  • Direct Patient Care
  • Clinical Documentation
  • EMR / EHR
  • Immunization Administration
  • Phlebotomy
  • Sterilization techniques
  • Data Entry
  • Compassionate
  • Patient Flow Management
  • Patient-focused care
  • CPR
  • First Aid
  • Procedure Assistance
  • Patient Relations
  • Appointment Setting
  • Patient Care Coordination
  • Simple dressings
  • Insurance Verification
  • Equipment Sterilization
  • Sterile technique
  • Diagnostic Procedures
  • Medical office administration
  • Prioritizing stat orders
  • Lab equipment calibration
  • Lab Equipment Operation
  • OB/GYN procedures
  • Emergency procedures understanding
  • Vital Signs Documentation
  • Specimen Collection
  • Appointment Scheduling
  • Operating EKG Equipment
  • C-Arm operator; X-ray operator
  • Phlebotomy
  • Laser Therapy

Timeline

Certified Medical Assistant

Piedmont HealthCare
01.2023 - Current

Clinical Coordinator (Certified Medical Assistant)

Wellstar Urgent Care
02.2021 - 01.2023

Lead Certified Medical Assistant

AICA/SUMMIT SURGERY CENTER
09.2014 - 01.2021

Medical Assistant

Rakesh Kumar, MD
02.2006 - 12.2009

Bachelor of Science - Nursing

Clayton State University

Certified Patient Care Technician - Nursing

Everest Institute- Riverdale, Ga

Certified Medical Assistant - Medical Assisting

Georgia Medical Institute-Dekalb

GED -

Atlanta Area Technical College

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ERICA Morrissette