Overview
Work History
Skills
Timeline
Summary
Education
References
ERICA MOSLEY

ERICA MOSLEY

Tacoma,WA.

Overview

7
7
years of professional experience

Work History

VETERINARY ASSISTANT / RECEPTIONIST

ALL CREATURES ANIMAL HOSPITAL
03.2020 - Current
  • Duties included answering multiple phone lines, multitasking, maintaining hospital inventory on shelves, and directing emails, as well as keeping paperwork and medications organized, scheduling patient appointments
  • Also helping veterinarians in exam rooms with records
  • Assist with and performing vaccines, sample collection, and radiographs, assisted with restraint of patients and client education
  • Helped Maintained cleanliness of all areas of the clinic
  • Assisted with dental cleanings with Technicians and Doctors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

VETERINARY ASSISTANT

COMMENCEMENT BAY ANIMAL HOSPITAL
11.2019 - 01.2020
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Answered owner animal health questions and advised on best care practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted senior staff with blood analyses and physical assessments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Maintained clean and safe animal living areas.
  • Kept detailed records of animal treatments and medications.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and processed samples for laboratory testing.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on post-surgical care and nutrition.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarians with euthanasia of animals.
  • Prepared and administered diets and feedings according to instructions.

VETERINARY ASSISTANT / RECEPTIONIST

VCA PANTHER LAKE ANIMAL HOSPITAL
01.2017 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Skills

  • Multitasking
  • Answering Multi-line Phone
  • Scheduling Appointments
  • Microsoft Office Suite
  • Outlook / Gmail / iCloud Emails
  • Proficient Client Communication
  • Office Equipment Operation
  • Telephone Skills
  • Sorting and Labeling
  • Document Control
  • Time Management
  • Verbal and Written Communication
  • Customer and Client Relations
  • Organization Skills
  • Bank Deposits
  • Schedule Management
  • Reception Desk Management
  • Reminder Calls
  • Shorthand Writing
  • Multi-Line Telephone Systems
  • Organization and Efficiency
  • Microsoft Office
  • Visitor Check-In
  • Records Preparation
  • Greet Visitors
  • Making Appointments
  • Appointment Confirmation
  • Appointment Booking
  • Prioritization

Timeline

VETERINARY ASSISTANT / RECEPTIONIST - ALL CREATURES ANIMAL HOSPITAL
03.2020 - Current
VETERINARY ASSISTANT - COMMENCEMENT BAY ANIMAL HOSPITAL
11.2019 - 01.2020
VETERINARY ASSISTANT / RECEPTIONIST - VCA PANTHER LAKE ANIMAL HOSPITAL
01.2017 - 10.2019
PIMA MEDICAL INSTITUTE - CERTIFICATE,
OAK HARBOR HIGH SCHOOL - DIPLOMA,

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, Highly efficient planning, problem-solving, and communication skills.

Education

CERTIFICATE - undefined

PIMA MEDICAL INSTITUTE, RENTON, WA
GPA: 3.4, , At PIMA I learned how to restrain patients, venipuncture, how to position for radiographs, and how to draw up and administer vaccinations, and how to properly do lab work. As well as learned about animal anatomy.

DIPLOMA - undefined

OAK HARBOR HIGH SCHOOL, OAK HARBOR, WA
Finished with a 3.2GPA

References

Alycia Henry

Dog Sitter

Four Legged Howligans

Tacoma,WA. 98404

253-754-8401

Alyciahenry2011@gmail.com


Jillian Keel

Veterinary Technician

All Creatures Animal Hospital

Puyallup,WA 98375

253-732-5207

Kuzmanichj@gmail.com


Dr. Amanda Hart

Veterinarian

All Creatures Animal Hospital

253-261-0673

Hartdvm@gmail.com

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ERICA MOSLEY