Erica Mosley
Cleveland
Summary
Versatile and empathetic professional with a strong background in patient care and customer service, notably at Angelina's Care. Excelled in providing emotional support and maintaining high safety standards, enhancing client wellbeing and satisfaction. Skilled in housekeeping and transportation services, demonstrating a commitment to excellence and a 100% dedication to improving quality of life for clients and customers alike.
Overview
11
11
years of professional experience
Work History
Private Caregiver
Angelina's Care
01.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
Assembly Line Worker
Orlando Baking
09.2018 - 10.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
Crew Member
Burlington
03.2017 - 07.2017
- Worked front counter and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Dietary Aide
Anna Maria of Aurora
02.2017 - 04.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Cashier
Walmart
08.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Key Holder Supervisor
Payless Shoes
01.2016 - 07.2016
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
Crew Member
DiBella's Subs
02.2014 - 09.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Shaker Hts High School
Ohio06-2016
Skills
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Empathy display
- Behavior redirection
- Personal hygiene assistance
- Transportation services
- Reliable customer service
- Effective customer service
- Professional customer service
Timeline
Private Caregiver
Angelina's Care
01.2021 - Current
Assembly Line Worker
Orlando Baking
09.2018 - 10.2018
Crew Member
Burlington
03.2017 - 07.2017
Dietary Aide
Anna Maria of Aurora
02.2017 - 04.2017
Cashier
Walmart
08.2016 - 12.2016
Key Holder Supervisor
Payless Shoes
01.2016 - 07.2016
Crew Member
DiBella's Subs
02.2014 - 09.2015
High School Diploma -
Shaker Hts High School
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