Erica Moylan
Annapolis,Maryland
Summary
Hardworking front desk receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Front Desk Medical Receptionist
Chesapeake Specialty Care Annapolis ENT
2002 Medical Parkway. Annapolis MD
06.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Chiropractic Assistant
Midatlantic SSpinal Rehaband Chiropractic
Annapolis, MD
11.2021 - 11.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Physical Therapy Receptionist
NovaCare Rehabilitation
Odenton, MD
04.2011 - 07.2020
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Assisted physical therapists in developing customized exercise programs for patients, leading to improved recovery outcomes.
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.1996
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- Payment Collection
- Office Administration
- Schedule Coordination
- Telephone Etiquette
- HIPAA Guidelines
- Reminder calls
- Referral Verification
- Inventory Oversight
- Adaptable and Flexible
- Time Management
- Insurance Authorizations
Timeline
Front Desk Medical Receptionist
Chesapeake Specialty Care Annapolis ENT
06.2023 - Current
Chiropractic Assistant
Midatlantic SSpinal Rehaband Chiropractic
11.2021 - 11.2022
Physical Therapy Receptionist
NovaCare Rehabilitation
04.2011 - 07.2020
High School Diploma -
Glen Burnie High School