Erica Mrazik
Administrative Assistant
Shapleigh,ME
Summary
Committed to delivering comprehensive administrative support, excelling in efficiently managing tasks and ensuring smooth office operations. Proficient in Microsoft Office (Word, Excel, Outlook) to streamline processes and boost productivity. Applying administrative best practices to meet team needs and make valuable contributions to overall organizational success.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Eastern Propane and Oil
05.2021 - 05.2024
- Scheduled and dispatched services, ensuring timely and efficient operations while prioritizing safety and client satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with various departments to improve communication and ensure a unified strategy for achieving success.
- Increased efficiency and team productivity by promoting operational best practices.
Assistant Property Manager
Forest Properties Management
05.2018 - 05.2021
- Managed tenant communications, lease signings, and financial reporting, demonstrating strong organizational and administrative skills.
- Handled escillated tenant complaints promptly and appropriately, calling in vendors, and other support services as needed.
- Oversaw budgeting and inventory management, ensuring optimizing of resource use.
- Maintained accurate records, ensuring timely weekly reporting to senior management and owners.
Leasing Consultant
Forest Properties Management
03.2015 - 05.2018
- Conducted tenant tours, managed lease agreements, and ensured accurate documentation, enhancing customer experience and operational efficiency.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Prepared reports and managed billing records with precision, supporting effective property management.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Banquet Manager
The Red Barn at Outlook
03.2013 - 03.2015
- Organized banquet inventory and storage to facilitate access to products and materials.
- Supervised and mentored kitchen and serving staff.
- Planned and executed event logistics, ensuring high service standards and operational efficiency for a variety of events
- Managed staffing schedules, optimizing resource use to meet event needs and enhance guest experiences
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Banquet Server
The Red Barn at Outlook
05.2012 - 03.2013
- Handled food and beverage orders for guests, delivering prompt and friendly service.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Set up banquet tables and chairs based on event requirements.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Education
Associate’s Degree - Liberal Arts and Science
Skills
Administrative Coordination and Support
Diversity and Inclusion
Process Improvement
Customer Service Excellence
Proficiency in Microsoft Office and Data Management Software
Scheduling and Coordination Logistics
Time Management
Adaptability and Flexibility
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionWork-life balanceCompany Culture4-day work weekPersonal development programsCareer advancementTeam Building / Company RetreatsHealthcare benefitsPaid sick leave401k matchPaid time offLanguages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Eastern Propane and Oil
05.2021 - 05.2024
Assistant Property Manager
Forest Properties Management
05.2018 - 05.2021
Leasing Consultant
Forest Properties Management
03.2015 - 05.2018
Banquet Manager
The Red Barn at Outlook
03.2013 - 03.2015
Banquet Server
The Red Barn at Outlook
05.2012 - 03.2013