Erica Muir

• Performing data analysis through large reports to identify and review trends in claim payments.
• Assess and analyze claims to ensure they are paid in accordance to respective negotiations, contracts, and fee schedules.
• Continuance in developing project management skills.
• Resolved complex claim issues by examining evidence, analyzing documents, and conducting claim investigations.
• Maintenance of accurate records and all claims activities for audit purposes.
• Analyzed trends in claim payment patterns to identify potential issues that may lead to litigation or financial losses.
• Attended meetings relating to identified claim issues in order to coordinate resolutions with Payers.
• Research and resolve various payer relations issues, as assigned.
• Strong investigative skills to identify financial losses from payer error. Recouped lost funds through demonstrated knowledge in coordinating resolutions with Payers.
• Knowledge of Network strategy.

• Analyzing collection and production reports. Entering day sheet information into designated software, daily.
• Preparing financial arrangements and treatment plans, insurance adjustments, submitting and processing claim payments.
• Verifying insurances, plan building into dental software, and inquiring claim payment statuses with payers.
• Supervising, recruiting, hiring, terminating, and conducting employee reviews, as well as any necessary employee evaluations.
• Leading staff, aiding in conflict resolution, as well as team building and bonding activities.
• Ad-Hoc business operations.
• Monitoring accounts receivables and updating all software.
• Ensured compliance with applicable laws pertaining to employment practices.

• Assisted all dentists in providing pediatric dental treatment to patients, including review of medical histories and taking vitals, as needed.
• Provided chair-side assistance throughout dental procedures, including but not limited to four-handed passing of instruments to D.D.S.
• Educated patients on oral hygiene techniques for optimal hygienic at-home care.
• Performing Digital X-rays of teeth.
• Sterilized instruments in accordance to guidelines and compliance protocols.
• Entered treatment data into dental software.
• Established clean and sterile environment for patients.

• Working closing with physicians in getting patients prescriptions called in and processed in a timely manner.
• Process insurance changes, process new medications, checking in and stocking the inventory.
• Maintenance of daily inventory on pharmaceutical drugs and ensuring proper storage conditions.
• Prepare medications for dispensing. Counting, labeling, and verifying doses.
• Provide prompt customer service to patients with answering any questions about medications or directing questions to PharmD.
• Managed filing of prescriptions, both electronically and manually.
• Verified accuracy of medication labels before being dispensed to patients.
• Monitored inventory of drugs and placed orders as necessary.
• Assisted pharmacist with clearing high volume of prescriptions in software.
• Changing stations throughout the day: Production line, drop off station, counter and drive-thru.

Condensed history of my Dental Assisting jobs from November 2010-2018.

• New Orchard Dentistry in W. Bloomfield, MI
• Richard Doney, DDS in Brighton, MI
• Root Canal Specialty Associates in Brighton, W. Bloomfield, Livonia and Ann Arbor MI
• Assisted all dentists in providing excellent dental treatment to patients, including review of medical histories and taking vitals, as needed.
• Provided chair-side assistance throughout dental procedures, including but not limited to four-handed passing of instruments to D.D.S.
• Educated patients on oral hygiene techniques for optimal hygienic at-home care.
• Performing Digital X-rays of teeth.
• Sterilized instruments in accordance to guidelines and compliance protocols.
• Entered treatment data into dental software.
• Established clean and sterile environment and operatories for patients.