Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Erica Munlin

Erica Munlin

munlined@gmail.com 785 730 4661
Topeka,United States

Summary

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

8
8
years of professional experience

Work History

De Escalations Customer Service

Protocol Incorporated
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Hair Stylist CEO

Self-employed
Topeka , KS
07.2014 - Current
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Prepared organization for forecasted demand levels through effective operational planning.
  • Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.

Education

High School Diploma - Business Office Technology I Also Received A CNA C

Flint Hills Job Corps
Manhattan,
10.2002

Skills

  • Customer Interaction
  • Cisco Routers
  • Computer Hardware Knowledge
  • Software Evaluation
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Resolving Problems and Incidents
  • Efficient and Detail-Oriented
  • Service Schedule Coordination
  • Help Desk Support
  • Escalation Management

Timeline

Hair Stylist CEO

Self-employed
07.2014 - Current

De Escalations Customer Service

Protocol Incorporated

High School Diploma - Business Office Technology I Also Received A CNA C

Flint Hills Job Corps

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Erica Munlinmunlined@gmail.com 785 730 4661