Erica Munoz
Healthcare
Georgetown,TX
Summary
Motivated and compassionate healthcare support professional with experience as a Constant Observer Lead, providing patient monitoring, safety oversight, and emotional support within a hospital setting. Skilled in crisis prevention, calm communication, and assisting clinical staff to ensure a safe and supportive environment. Experienced in fast-paced, customer-focused roles at HEB, Walmart, and Amazon, developing reliability, multitasking, and strong interpersonal skills. Currently pursuing a nursing degree with coursework in Psychology, Life-Span Growth and Development, Pharmacology, and Anatomy. Known for being open-minded, eager to learn, and committed to respectful, patient-centered care. Ready to contribute to a hospital team and positively impact patients and staff.
Overview
8
8
years of professional experience
Work History
Constant Observer Lead
Compass Group
11.2022 - Current
- Lead and supervise a team of Patient Observation Associates, ensuring continuous, one-on-one monitoring of patients assessed as high risk.
- Provide hands-on patient care as needed, including monitoring, safety checks, basic comfort measures, and reporting behavioral or medical changes to nursing staff.
- Coordinate observation assignments, breaks, and coverage, maintaining smooth operations and patient safety compliance.
- Completed Crisis Prevention Intervention (CPI) training, certified through 9-15-27, enabling safe de-escalation of challenging situations.
- Trained in Holding and Comforting Infants, Newborns, & Toddlers in a healthcare setting, ensuring proper handling and patient comfort.
- Maintain accurate documentation of patient status, behavior, and observation logs in accordance with hospital procedures.
- Serve as a liaison between observation associates and clinical staff to support effective communication and care planning.
- Provide compassionate support to patients and families, ensuring comfort, reassurance, and emotional care in high-stress situations.
- Participate in the hospital Safety Committee, supporting initiatives that enhance patient and staff safety.
Amazon Locker+ Customer Service Associate
Amazon
04.2022 - 10.2022
- Processed customer returns and exchanges efficiently, ensuring accurate tracking and inventory management.
- Provided professional and courteous customer service, addressing inquiries and resolving issues promptly.
- Organized returned items for restocking or proper disposal according to company procedures.
- Maintained detailed records of returns and reported discrepancies to supervisors.
- Worked in a fast-paced environment, demonstrating attention to detail, reliability, and multitasking skills.
Online Grocery Associate
Walmart
06.2019 - 09.2020
- Prepared and organized customer orders accurately and efficiently for pickup, ensuring all items matched order specifications.
- Provided excellent customer service by greeting customers, answering questions, and assisting with order pickup.
- Managed multiple orders simultaneously while maintaining attention to detail in a fast-paced environment.
- Coordinated with team members to ensure timely and accurate order fulfillment.
- Maintained a clean and organized work area to support smooth operations and safety.
Grocery Checker
HEB Grocery Store
05.2018 - 03.2019
- Process customer transactions accurately and efficiently, using an electronic scanner and POS system.
- Provide friendly, high-quality customer service by answering questions, recommending products, and assisting as needed.
- Weigh items, bag groceries, and handle coupons, food stamps, and promotional payments.
- Handle cash, credit, and check payments; make correct change and balance register at end of shift.
- Monitor for potential shrink / loss in front-end area through careful scanning and customer interaction.
- Maintain a clean, organized checkout station and help restock bagging supplies or registers.
- Work in a fast-paced environment, managing customer volume and transaction flow with attention to detail.
Education
No Degree - Health Sciences
Blinn College
BryanNo Degree - Nursing / Pre-Nursing Coursework
Central Texas College
Killeen, TX01-2027
Skills
Clinical & Safety Skills
- Patient Safety & Observation
- Crisis Prevention & De-Escalation (CPI Certified)
- Basic Life Support (BLS Certified)
- Infant & Toddler Comforting Techniques
- Documentation & Reporting
- Hospital Protocol Awareness
Professional Skills
- Strong Communication & Interpersonal Skills
- Time Management & Multitasking
- Team Collaboration & Leadership
- Cultural Sensitivity
- Problem Solving & Critical Thinking
- Self-Awareness & Emotional Intelligence
- Open-Mindedness & Adaptability
- Customer Service & Patient Support
Timeline
Constant Observer Lead
Compass Group
11.2022 - Current
Amazon Locker+ Customer Service Associate
Amazon
04.2022 - 10.2022
Online Grocery Associate
Walmart
06.2019 - 09.2020
Grocery Checker
HEB Grocery Store
05.2018 - 03.2019
No Degree - Health Sciences
Blinn College
No Degree - Nursing / Pre-Nursing Coursework
Central Texas College