Erica Murray
Tullahoma,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fresenius Medical Care
Franklin, TN
02.2022 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
Production Technician
General Mills
Murfreesboro, TN
04.2020 - 12.2021
- Assisted in the set-up and operation of production equipment.
- Performed quality control checks on products to ensure compliance with standards.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Adjusted machine settings to complete tasks accurately according to specifications.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Provided technical support for troubleshooting issues related to production machinery.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Ensured that all materials used met required standards before use in production operations.
- Collaborated with other departments to ensure timely completion of projects.
- Communicated regularly with team members regarding progress and updates on tasks assigned.
Sales Associate
Walgreens
Shelbyville, TN
01.2019 - 04.2020
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Manager
Dairy Queen Grill & Chill
Shelbyville, TN
03.2015 - 01.2019
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2018
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Report Generation
- Paperwork Processing
- Data Collection
- Product Knowledge
Timeline
Customer Service Representative
Fresenius Medical Care
02.2022 - 11.2023
Production Technician
General Mills
04.2020 - 12.2021
Sales Associate
Walgreens
01.2019 - 04.2020
Manager
Dairy Queen Grill & Chill
03.2015 - 01.2019
High School Diploma -
Shelbyville Central High School
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