Erica Murray
Fort Worth,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Texas Health Family Care
02.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
Seasonal Retail Associate
Macy's
12.2022 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Staff Assistant
JPS Health Network
11.2015 - 08.2021
- Delivered clerical support by handling a range of routine and special requirements.
- Interacted with customers by phone, email, or in person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Answered incoming calls, processed requests, and relayed messages to appropriate personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained payroll information by calculating, collecting, and entering data in the Kronos system.
- Verified timekeeping records and handled any discrepancies with employees.
Registration Representative (Seasonal)
JPS Health Network
09.2015 - 11.2015
- Determined appropriate appointment types and scheduled each in the system.
- Explained form wording to patients to help each understand the information required.
- Performed data entry on Medgate to maintain and organize records of member and program information
- Welcomed as many as patients daily, directing them to appropriate departments within the facility
Optometric Technician
Walmart Vision And Eye Care
02.2012 - 07.2014
- Conducted pretest procedures to gather data before the exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout the office, and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH06.2023
Skills
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Scheduling Flexibility
- Strong Communication and Interpersonal Skills
- Locating Merchandise
- Adaptable and Flexible
Timeline
Medical Receptionist
Texas Health Family Care
02.2023 - Current
Seasonal Retail Associate
Macy's
12.2022 - Current
Staff Assistant
JPS Health Network
11.2015 - 08.2021
Registration Representative (Seasonal)
JPS Health Network
09.2015 - 11.2015
Optometric Technician
Walmart Vision And Eye Care
02.2012 - 07.2014
Associate of Arts - Business Administration
Southern New Hampshire University
Similar Profiles
Shawn WillisShawn Willis
Practice Manager-CMA at Texas Health Family CarePractice Manager-CMA at Texas Health Family Care
Zeola DouglasZeola Douglas
Medical Receptionist at Texas Health Family CareMedical Receptionist at Texas Health Family Care
Deborah RodriguezDeborah Rodriguez
Patient Access Representative at TEXAS HEALTH FAMILY CAREPatient Access Representative at TEXAS HEALTH FAMILY CARE