Erica Neal
Lancaster,SC
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
4
4
years of professional experience
Work History
Cardiac healthcare technician
Carolina Heart Specialists
07.2019 - 05.2022
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
Healthcare technician
Atrium Health
01.2018 - 01.2019
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Documented observations and baseline measurements in medical records.
Teacher
The Goddard School
08.2022 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
Education
High School Diploma -
Lancaster high school
Certified Nursing Assistant -
York Technical College
04.2018
Skills
- Skills
- Typing 45 Wpm (10 years)
- Answering Phones (10 years)
- Copying (10 years)
- Setting appointments (3 years)
- Patient Care
- Vital Signs
- Medical Office Experience
- EMR Systems
- Triage
Timeline
Teacher
The Goddard School
08.2022 - Current
Cardiac healthcare technician
Carolina Heart Specialists
07.2019 - 05.2022
Healthcare technician
Atrium Health
01.2018 - 01.2019
High School Diploma -
Lancaster high school
Certified Nursing Assistant -
York Technical College
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