Erica Nedrow
Locke,NY
Summary
Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 11 years of experience in accounts receivables and excellent customer service skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Billing Manager
McCune, Murphy And Potter Physical Therapy
07.2012 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Server Shift Leader
Brix Pubaria
07.2011 - 06.2012
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Banquet Captain
Vernon Downs Casino
08.2009 - 08.2011
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
Banquet Bartender/Server Shift Leader
Carnegie Catering
05.2005 - 03.2010
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
Associate of Applied Science - Hospitality Administration And Management
Tompkins Cortland Community College
Dryden, NY 2007
Skills
- Collections Understanding
- Team Direction
- Staff Training
- Report Preparation
- Personnel Oversight
- Customer Service
- Proactive and Focused
- Prioritizing and Planning
- Willing to Learn
Timeline
Billing Manager
McCune, Murphy And Potter Physical Therapy
07.2012 - Current
Server Shift Leader
Brix Pubaria
07.2011 - 06.2012
Banquet Captain
Vernon Downs Casino
08.2009 - 08.2011
Banquet Bartender/Server Shift Leader
Carnegie Catering
05.2005 - 03.2010
Associate of Applied Science - Hospitality Administration And Management
Tompkins Cortland Community College
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