Summary
Overview
Work History
Education
Skills
Timeline
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Erica Nelson

Houston,Tx

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

16
16
years of professional experience

Work History

Shift Manager

Starbucks
07.2013 - Current
  • Balancing cash registers, Order & Receive supplies, Make deposits, Training New Partners, Ensuring procedures are followed and addressing/ rectifying customer and partner concerns

Court Clerk

Harris County Courthouse
11.2021 - 04.2024
  • Maintained court records
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.

Starbucks Barista

Hyatt Regency New Orleans
01.2011 - 01.2013
  • Make drinks, Maintain Inventory, Clean, Handle Transactions, Educate Customers, Train New Baristas, Identify and fix equipment issues

CSR

GC Services
01.2009 - 01.2011
  • Answer incoming calls as well make outbound calls for accounts in collection

Education

GENERAL STUDIES -

San jacinto college north campus
01.2011

high school diploma -

e.l furr
05.2008

Skills

  • Type 45 wpm
  • Great Communication Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • POS system
  • Multi-Tasking
  • Keen Observation
  • Problem Solver

Timeline

Court Clerk

Harris County Courthouse
11.2021 - 04.2024

Shift Manager

Starbucks
07.2013 - Current

Starbucks Barista

Hyatt Regency New Orleans
01.2011 - 01.2013

CSR

GC Services
01.2009 - 01.2011

high school diploma -

e.l furr

GENERAL STUDIES -

San jacinto college north campus

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Erica Nelson