Erica Newbold

Lauderhill,FL

Summary

Dedicated healthcare transportation professional with a strong background in patient transport and dispatch coordination. Proven ability to manage transport schedules, prioritize urgent requests, and deliver compassionate, patient-centered care in fast-paced medical environments.

Overview

years of professional experience

Work History

Dispatcher / Customer Service Representative

Healthcare Transportation Operations

Fort Lauderdale, USA

01.2023 - Current

Dispatched patient transportation assignments efficiently using TeleTracking and Epic software.
Coordinate patient transport requests through Epic and TeleTracking systems.
Managed incoming transport requests while ensuring timely response and completion.
Communicated with nurses, transporters, and hospital staff to coordinate patient movement.
Respond quickly to emergency transport situations and high-volume patient flow demands.
Monitor transport schedules and prioritize urgent patient requests.
Transport patients safely throughout hospital departments using wheelchairs, stretchers, and specialty hospital beds.
Assist nursing staff and medical teams with patient movement and room transfers.
Ensure patient comfort, safety, and dignity during transportation.
Maintain accurate transportation documentation and communication between departments.
Train and support transport staff while promoting teamwork and efficiency.
Follow infection control, HIPAA, and hospital safety protocols at all times.
Handle orthopedic beds, ICU beds, bariatric beds, cardiac beds, pediatric beds, and stretchers.
Provided excellent customer service while handling patient and staff concerns professionally.

Server Team Lead

TGI Fridays

Plantation, USA

05.2020 - Current

Led team operations and delegated tasks, enhancing customer service quality.
Resolved customer concerns, fostering positive guest experiences.
Managed fast-paced responsibilities, ensuring accuracy and promoting teamwork.

Receptionist

Provision of the Heart

Fort Lauderdale, USA

05.2015 - 10.2018

Delivered front desk customer service and administrative support to enhance patient experience and office operations.
Answered phones and scheduled appointments to ensure efficient patient flow and accurate record management.
Managed confidential information while ensuring strict adherence to HIPAA compliance standards.

Education

Medical Administrative Specialist -

William T. McFatter Technical College

06-2022

High School Diploma -

Nova High School

Davie, FL

06-2013

Skills

Patient transport coordination
Patient Transport Logistics
Patient flow management
Logistics Coordination
Service Delivery Optimization
Epic & TeleTracking Software
Electronic Medical Records (EMR)
HIPAA compliance

Scheduling & Communication
Microsoft Office Suite
Inventory Management
Customer Service & Patient Relations
Leadership & Team Coordination
Conflict resolution
Time Management & Multitasking

Timeline