Summary
Overview
Work History
Education
Skills
Timeline
Awards
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Erica N. Garza

Indio,CA

Summary

Results-driven logistics professional prepared to excel in management roles. Proven track record of optimizing operations, streamlining processes, and enhancing team efficiency. Strong focus on teamwork, adaptability, and achieving measurable outcomes. Skilled in resource allocation, conflict resolution, and workflow management. Dependable, flexible, and committed to excellence.

Overview

17
17
years of professional experience

Work History

Sort Manager

Fedex Ground
04.2020 - Current
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
  • Plans, organizes, staffs, directs and controls the day-to-day operations of the assigned sort.
  • Ensures the sort is running in accordance with established safety, quality and service standards. Ensures that cost and productivity goals are met.
  • Oversees or ensures daily visual inspections of loads to ensure proper quality for customers and/or vendors.
  • Determines the sort’s strategic goals and ensures quality, service, cost and productivity goals are achieved. Plans sort strategy based on projected volume, head count, and other special circumstances and factors.
  • Directs and guides the sort management team to ensure common understanding of operational updates and daily goals for the work area.
  • Fosters a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary.
  • Participates in the development of and responsible for administering company safety strategies and programs.
  • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
  • Ensures compliance with Company policy and federal, state and local regulations.
  • Performs other duties as assigned.
  • Understands and administers all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary.

Pickup and Delivery Manager

Fedex Ground
08.2017 - 04.2020
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
  • Plans, organizes, staff directs and controls the day-to-day operations of the P&D department.
  • Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements.
  • Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files.
  • Ensures compliance with Company policy and federal, state and local regulations.
  • Assists Customer Pickup Coordination and Customer Service in resolving P&D issues.

Coordinator

Fedex Ground
10.2015 - 08.2017
  • Coordinates the dispatch of linehaul transportation equipment for Ground.
  • Coordinates and communicates any pickup changes or discrepancies.
  • Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs).
  • Customer Services complaints to include disputed deliveries, missing packages, early and late pickups, etc.
  • Maintains and updates vehicle maintenance information on all temporary and/or company-owned vehicles.
  • Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self-Assessment (BCSA).
  • Completes yard inventory to verify location of equipment.
  • Investigations and reports linehaul schedule delays, accidents and equipment failures.
  • Conducts all business discussions.
  • Conducts safety forums.
  • Ensures all required training courses are completed by the required dates.

Operations Manager- Full time

Fedex Ground
05.2012 - 10.2015
  • Currently manages the outbound sort with influencing a safe positive culture at all times.
  • Directs the daily operations of the station.
  • Holds strong discipline and expectation for package handlers and self.
  • Organizes the daily paperwork associated with the dock required.
  • Engages on a daily basis of opportunities within the company to package handlers and admin in which field they would like to pursue.
  • Rewards and recognizes when goals are met and sustained.
  • Keeps an ongoing communication with photos within the SCAL district of loads received at the station by sending out a power point to seek room for opportunity and giving credit to positive load methods.
  • Conducts daily presort meetings, monthly safety committee meetings and monthly engagement meetings.
  • Organizes effectively all forms and processes to meet the standards of the BCSA tests.
  • Conducted and practiced BCSA tests within our station.

Package Handler Trainer (WALPH)/ Load Coach

Fedex Ground
08.2010 - 05.2012
  • Performed duties on the dock to run a designated area on the load side.
  • Developed and understood the processes and methods for running a load outbound area.
  • Instructed and motivated package handlers to perform at their potential.
  • Instructed new package handlers with proper load, unload methods and safety processes.
  • Organized and updated new package handler files to keep track of progress within a 15 day probation period.
  • Held open communication with manager to seek opportunities for improvements with new package handlers.

Package Handler

Fedex Ground
10.2008 - 08.2011
  • Loading/unloading different destinations within the HUB.
  • Meet requirements of proper load methods.
  • Involved in safety committee meetings.
  • Certified tugger driver.
  • Loaded incompatibles on tuggers in a timely fashion to make service to assigned destinations.
  • Communicated with management room for opportunity for myself to improve on the dock.

Education

High School -

Colton High School
Colton, CA
12.2001

Bachelor's Degree - Sociology

University of California Riverside
Riverside, CA
06.2009

Bachelor's Degree - undefined

Arkansas Tech University
Russellville, AR
05.2007

High School - undefined

Cajon High School
San Bernardino, CA
06.2004

Skills

  • Warehouse operations
  • Lean principles
  • Warehouse safety
  • Product sorting
  • Quality control
  • Workflow management
  • Records maintenance
  • Production deadline management
  • Reading comprehension
  • Process management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Critical thinking
  • Excellent communication
  • Team leadership
  • Shipping and receiving
  • Decision-making
  • Detail-oriented
  • Onboarding and training
  • Schedule management
  • Staff training

Timeline

Sort Manager

Fedex Ground
04.2020 - Current

Pickup and Delivery Manager

Fedex Ground
08.2017 - 04.2020

Coordinator

Fedex Ground
10.2015 - 08.2017

Operations Manager- Full time

Fedex Ground
05.2012 - 10.2015

Package Handler Trainer (WALPH)/ Load Coach

Fedex Ground
08.2010 - 05.2012

Package Handler

Fedex Ground
10.2008 - 08.2011

Bachelor's Degree - Sociology

University of California Riverside

Bachelor's Degree - undefined

Arkansas Tech University

High School - undefined

Cajon High School

High School -

Colton High School

Awards

  • Bravo Zulu for a successful peak season, 2013-12-01
  • Bravo Zulu for a successful peak season, 2025-12-01
  • Value Award for Innovation, 2014-01-01
  • Customer experience awards for people, 2014-01-01
  • Customer experience awards for people, 2014-02-01
  • Inbound Operation of the Year FY 2014 for the SCAL district, 2014-01-01
  • Inbound Operations of the Year FY 2014 for the western region, 2014-01-01
  • Manager of the month May-FY2024
  • Manager of the month July-2015

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Erica N. Garza