Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Erica N. Harris

Frisco

Summary

Dynamic Transactions Specialist with a proven track record in regulatory compliance and customer service. Expert in data analysis and quality control, I successfully identified improvement areas, enhancing team performance and client satisfaction. Passionate about continuous improvement and building strong client relationships to drive operational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transactions Specialist

J.P. Morgan Chase
Dallas
10.2021 - Current
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Created training materials for new hires on the company's procedures and policies.
  • Generated reports to track performance metrics of team members.
  • Participated in ongoing training and compliance activities.
  • Implemented strategies to take advantage of new opportunities.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed company operations for compliance with safety standards.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained accurate records of all client transactions and communications.
  • Collaborated with other departments to ensure client satisfaction.
  • Maintained a high level of confidentiality when dealing with sensitive customer information.

Property Preservation Specialist

Carrington Mortgage Services
Plano
11.2021 - 09.2022
  • Adhered to all applicable federal, state and local laws governing the industry.
  • Prepared estimates for repair costs associated with maintenance and repairs on properties.
  • Coordinated tenant evictions when necessary, according to state laws.
  • Managed the scheduling of contractors to complete preservation work orders.
  • Ensured that all safety protocols were followed during the course of any job.
  • Performed residential and commercial property inspections with detailed reports.
  • Organized and coordinated bid requests, bids, contracts, and invoices.
  • Coordinated with external vendors for asset maintenance and repairs.
  • Assessed and evaluated the condition of existing assets to ensure they meet company standards.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance, and administration of various properties.

Property Preservation Specialist

Altisource Field Services
Plano
01.2018 - 09.2020
  • Managed and oversaw operations, maintenance and administration of properties.
  • Met with clients to negotiate management and service contracts.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared detailed budgets and financial reports for properties.
  • Provided excellent customer service while communicating with vendors, contractors and clients via phone or email correspondence.
  • Organized and coordinated bid requests, bids, contracts, and invoices.
  • Maintained records of all activities related to property preservation work orders.
  • Responded promptly to emergency calls related to property damage or security breaches.
  • Secured vacant buildings against unauthorized access or vandalism.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Ensured compliance with relevant industry regulations regarding asset preservation.
  • Collaborated with stakeholders to develop strategies that optimize the life cycle cost of assets.

Property Preservation Specialist

Mortgage Contracting Services
Lewisville
01.2014 - 01.2018
  • Implemented safety protocols when handling hazardous materials or working around dangerous machinery.
  • Prepared detailed reports summarizing the results of inspection surveys and other related activities.
  • Ensured compliance with relevant industry regulations regarding asset preservation.
  • Created work orders for necessary repairs and maintenance on damaged or malfunctioning assets.
  • Organized training sessions for personnel involved in the management, operation, and maintenance of assets.
  • Conducted risk assessments on existing assets to assess their vulnerability to damage or destruction.
  • Coordinated with external vendors for asset maintenance and repairs.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Met with clients to negotiate management and service contracts.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Prepared detailed budgets and financial reports for properties.

Education

Master of Business Administration - Leadership

Southern New Hampshire University
true

Bachelor of Business Administration - Human Resource Management

University of Mississippi
Oxford, MS

Skills

  • Regulatory compliance
  • Customer service
  • Data analysis
  • Project management
  • Client relationship building
  • Conflict resolution
  • Strong interpersonal skills
  • Database management
  • Account management
  • Quality control
  • Continuous improvement
  • Leadership development
  • Operational risk
  • Risk management
  • Internal audits
  • Team collaboration

Certification

  • AWS Certified: Cloud Practitioner, Pending
  • Microsoft Certified: Azure AI Fundamentals, Completed

Affiliations

  • Toastmasters International
  • Project Management Institute

Timeline

Property Preservation Specialist

Carrington Mortgage Services
11.2021 - 09.2022

Transactions Specialist

J.P. Morgan Chase
10.2021 - Current

Property Preservation Specialist

Altisource Field Services
01.2018 - 09.2020

Property Preservation Specialist

Mortgage Contracting Services
01.2014 - 01.2018

Master of Business Administration - Leadership

Southern New Hampshire University

Bachelor of Business Administration - Human Resource Management

University of Mississippi

Similar Profiles

CREATE PROFILE
Erica N. Harris