Erica Nichols
La Crosse
Summary
Dynamic and organized professional with experience at Housing Data Specialists, delivering exceptional customer service and efficiently managing financial documentation. Proven multitasker with strong communication skills, adept at enhancing customer satisfaction and streamlining processes.
Overview
4
4
years of professional experience
Work History
Accounting Intern
Housing Data Specialists
Onalaska
09.2024 - Current
- Delivered superior level of customer service to small business clients.
- Participated in training sessions to gain knowledge of new systems or procedures related to the department's activities.
- Filed and archived financial statements and accounting files.
Cashier
Goodwill
Onalaska
10.2023 - 02.2024
- Processed returned merchandise by strictly following store return and exchange procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Cashier
Micheals
Onalaska
07.2022 - 10.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Old Navy
Onalaska
06.2022 - 10.2022
- Helped with purchases and signed customers up for rewards program.
- Processed customer payments quickly and returned exact change and receipts.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Resolved customer complaints professionally while maintaining a positive attitude.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Partnered with professionals to manage floor cleanliness and merchandising presentation.
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
- Performed daily cleaning tasks such as vacuuming carpets, dusting shelves, and tidying up displays.
Office Volunteer
Clearwater Farms
Onalaska
06.2021 - 08.2021
- Volunteered for 50 hours to earn my girl scout silver award.
Education
Associate of Science - Accounting
Western Technical College
La Crosse, WI04-2026
GED -
Onalaska High School
Onalaska11-2023
Skills
- Organized
- Patient
- Multitasking
- Communicating
- Listening
- Customer service
- Payroll processing
Hobbies and Interests
- Animals
- Sewing
- Math
- Cars
- Nature
- Colorguard
Volunteer Experience
Office Volunteer, Clearwater Farms, Onalaska, WI, 06/01/21, 08/31/21, 50
Timeline
Accounting Intern
Housing Data Specialists
09.2024 - Current
Cashier
Goodwill
10.2023 - 02.2024
Cashier
Micheals
07.2022 - 10.2022
Cashier
Old Navy
06.2022 - 10.2022
Office Volunteer
Clearwater Farms
06.2021 - 08.2021
Associate of Science - Accounting
Western Technical College
GED -
Onalaska High School
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