Erica N. McKinnie
Denton,TX
Summary
I am a highly driven, results-oriented professional and dedicated servant leader with a passion for community service. I possess excellent analytical, communication, and problem-solving skills and am adept at leading teams, developing strategies, and exceeding expectations. I am committed to achieving organizational, client, and community satisfaction. As a testament to my dedication to serving others, my husband and I regularly donate our time and financial resources to support families in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Coordinator
Project HOPE Enrichment Center
Denton, TX
01.2024 - Current
- Support event planning, workshops, and community outreach efforts
- Support grant writing, reporting, or fundraising efforts as needed
- Communicate with internal teams, partners, and stakeholders
- Coordinate the day-to-day activities of assigned projects and programs
- Prepare progress reports, meeting agendas, and meeting minutes
- Organize and maintain project files, reports, and documentation
- Develop and maintain systems for food inventory, intake tracking, and volunteer scheduling
- Coordinate food deliveries, pickups, and donations with community partners, grocery stores, and food banks
- Recruit, train, and supervise volunteers and support staff
- Cultivate relationships with donors, local businesses, religious groups, and community organizations
- Represent the organization at community meetings, events, and food security networks
- Assist with writing reports for funders and maintaining compliance documentation
- Track and report program data, such as meals served, clients served, volunteer hours, and food inventory
Mobile Crisis Outreach Team (MCOT) Assessor
DENTON COUNTY MHMR
Denton, TX
01.2024 - Current
- Conduct in-person and telehealth crisis assessments to determine risk level, diagnosis, and appropriate level of care
- Maintain accurate and timely clinical documentation in accordance with Texas Health and Human Services (HHSC) and agency standards
- Respond to mental health crises in the community as part of a 24/7 Mobile Crisis Outreach Team, providing rapid assessment and intervention services to individuals experiencing psychiatric emergencies
- Utilize de-escalation techniques and trauma-informed care principles to support individuals in acute distress
- Develop individualized safety and crisis stabilization plans and facilitated hospitalizations or alternative placements as needed
Program Manager, Child and Adolescents
DENTON COUNTY MHMR
Denton, TX
01.2021 - 01.2024
- Managed daily operations of mental health programs serving children and adolescents, ensuring delivery of high-quality, trauma-informed, and evidence-based services
- Oversaw clinical service delivery, treatment planning, and care coordination for youth with complex behavioral health needs
- Monitored program compliance with state regulations, Medicaid requirements, and agency policies; ensured documentation accuracy and timely reporting
Wrap-Around Team Lead/Supervisor
DENTON COUNTY MHMR
Denton, TX
01.2020 - 01.2021
- Provided supervision/leadership to wraparound facilitators
- Attended and participated in scheduled meetings with Texas Health & Human Services Commission (HHSC)
- Provided emergency/crisis intervention when necessary, according to HHSC policies and procedures
- Participated in public outreach and educational programs
- Reviewed and assessed Wraparound plans for accuracy
- Monitored and ensured that services provided to all individuals aligned with their assigned Level of Care (LOC) requirements each month
- Maintained activity reports and tracked HPI’s to ensure the success of the program
- Provided training for new and seasoned Wraparound Facilitators
- Administered clinical assessments and paperwork such as Child and Adolescent Needs & Strengths Assessment (CANS), Wrap Plans, and Recovery Plan
- Helped clients and families to establish short and long-term goals and objectives, through developing guidelines, procedures, and performance tracking
- Ensured individuals' charts comply with HHSC contract requirements and standards
- Participated in monthly wrap-around coaching calls and training
- Partnered with other agencies to ensure accurate quality care for each client that we serve
- Scheduled and coordinated weekly team meetings
- Routinely assist and support the Program Director with daily tasks
Adult Mental Health Case Manager
DENTON COUNTY MHMR
Denton, TX
01.2019 - 01.2020
- Provided emergency/crisis intervention when necessary, according to the center’s policies and procedures
- Provided Case Management and/or rehabilitation services to at-risk, homeless, and mentally & socially challenged clients
- Provided skills training, daily living training, employment/vocational training, and money management training
- Administered clinical assessments and paperwork to determine the appropriateness of the Level of Care assignment and level of Rehab services required to meet client needs
- Encouraged client to work toward agreed-upon treatment goals
HR Training Specialist
DENTON COUNTY MHMR
Denton, TX
01.2018 - 01.2019
- Provided instruction for verbal and physical Prevention Management of Aggressive Behavior (PMAB) intervention to staff members
- Provided instruction for Cardiopulmonary Resuscitation (CPR) to staff members
- Provided instruction for emergency and non-emergency first aid to staff members
- Provided instruction for the assigned Defensive Driving Curriculum
- Completed all staff development training as required for their positions
- Organized and prepared materials and supplies for training courses, such as notebooks, handouts, flipcharts, projectors, laptops, and/or other resources
- Evaluated trainees to measure progress and to evaluate the effectiveness of training, by assessing scores and staff assessments
- Participated in the planning & development of specialized training, staff development, and continuing education programs
- Delivered training in classroom settings, distance learning, and e-learning environments
- Made recommendations to the supervisor for updates and new training as needed
- Created, updated, and maintained audit folders for active and terminated center staff to ensure accurate documentation and compliance
- Completed filing for all courses and audit materials promptly
- Registered internal & external agency employees for required training
- Created monthly training calendar
- Made modifications to all training as needed
- Researched specialized training, staff development, and continuing education programs for courses held within the agency
Human Service Counselor III
STATE OF FLORIDA APD/SUNLAND
Marianna, FL
01.2017 - 01.2018
- Advocated for residents with intellectual disabilities
- Completed the Admissions/Discharge Summaries
- Completed Psychosocial & Social History assessments on facility residents
- Attended and chaired Individual Program Plan (IPP) meetings
- Interviewed residents for program acceptance & placement
- Participated as a member of the Interdisciplinary Treatment Team
- Documented & recorded daily/weekly resident case-notes
- Notified guardians, advocates, and other authorized representatives of any changes concerning client status
- Made weekly visits to client’s work, home, and other pre-approved locations
- Monitored the spending of the client’s personal funds
- Ensured clients were eligible for State of Florida assistance programs
- Counseled and encouraged clients on economic, social, environmental, and personal matters
- Worked closely with Wavier Support Service programs to assist the residents with services needed in the community
- Set up Achieving a Better Life Experience (ABLE) accounts for clients
- Attended Support Plans/Special Active Treatment meetings for clients
- Applied for Social Security, Medicaid, and other federal & state assistance programs for approved clients
- Modified Treatment Plans to comply with changes with the client’s status
Senior Client Case Manager
GAR DISABILITY ADVOCATES
Tampa, FL
01.2012 - 01.2017
- Assisted individuals who had physical, mental, and intellectual disabilities obtain benefits from varies governmental agencies (i.e. SSA, SSI and Veteran affairs)
- Interviewed clients, reviewed health records, and spoke with medical & mental health professionals in order to develop a picture of the individual’s needs
- Organized case files and addressed any issues that may have come up with particular cases
- Reviewed & submitted medical records to the US Disability & Review Office
- Worked closely with clients and advocates, to ensure client files were prepared and ready for submission to the Administrative Law Judge
- Ensured compliance with all company policies, Federal and State laws, Regulations and Guidelines including HIPAA
- Contacted clients to schedule appointments and provide updates for their pending claims
- Provided clients with community service and resource agencies for medical needs and food vouchers
- Maintained complete and accurate records of all communications, client interactions, physician, employer, and social services interactions as necessary and appropriate
- Developed reports on assignments generated by senior management, maintained and updated status information on progress of assignments
- Created and completed letters to the Administrative Law Judge on the client’s behalf
Education
Master of Arts - Psychology
American Public University
Charles Town, WVBachelor of Arts - Human Development
Eckerd College
Tampa, FLSkills
- Servant Leader
- Case Management
- Organizational Skills
- Strong Client Relations
- Partnering
- Culturally Sensitive
- Skilled in Client Assessments/Intake
- Staff Development/Team Building
- Administration/Support
- Integrity/Honesty
Certification
- Praed Foundation - Transformational Collaborative Outcomes Management (TCOM) – 01/2026
- Praed Foundation - Child & Adolescent Needs & Strengths (CANS) – 05/2025
- Civil Rights in Child Nutrition Programs – 09/2024
- Columbia-Suicide Severity Rating Scale (CSSRS) Training – 02/2025
- Co-Occurring Psychiatric and Substance Use Disorders – 01/2026
- Crisis Intervention Training – 10/2025
- Counseling on Access to Lethal Means – 05/2025
Timeline
Project Coordinator
Project HOPE Enrichment Center
01.2024 - Current
Mobile Crisis Outreach Team (MCOT) Assessor
DENTON COUNTY MHMR
01.2024 - Current
Program Manager, Child and Adolescents
DENTON COUNTY MHMR
01.2021 - 01.2024
Wrap-Around Team Lead/Supervisor
DENTON COUNTY MHMR
01.2020 - 01.2021
Adult Mental Health Case Manager
DENTON COUNTY MHMR
01.2019 - 01.2020
HR Training Specialist
DENTON COUNTY MHMR
01.2018 - 01.2019
Human Service Counselor III
STATE OF FLORIDA APD/SUNLAND
01.2017 - 01.2018
Senior Client Case Manager
GAR DISABILITY ADVOCATES
01.2012 - 01.2017
Bachelor of Arts - Human Development
Eckerd College
Master of Arts - Psychology
American Public University