Erica N. Morales
Bakersfield,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Medical Assistant -Float
Dignity Health
11.2019 - Current
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Scheduled surgeries by making arrangements with hospitals and prepared charts and consent forms.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Prepared and processed patient referrals and transfer requests.
- Prepared exam rooms and assisted Physician's with examinations.
- Sanitized Exam areas and set up for exams.
Intake Coordinator/Medical Assistant
Rad Net Inc
10.2017 - 11.2019
- Call Center Setting
- Obtained client medical history, insurance information , medication information, symptoms, and allergies.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Accounts Receivable Specialist /Intake Coordinator
Terrio Physical Therapy & Fitness
09.2016 - 10.2017
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Oversaw disputes resolution and reconciliation of Patient Accounts
- Resolve accounts denied by insurance including follow up an collecting of payment on accounts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
Chiropractic Assistant/Treatment Coordinator
Be Well Chiropractic
11.2009 - 10.2016
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Delivered excellent patient experiences and direct care.
Medical Assiatant /Treatment Coordinator
Riverlakes Wellness Center
07.2007 - 11.2009
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Verified patient insurance coverage and collected required co-payments.
Education
Medical Assistant -
California College of Vocational Careers
Bakersfield, CA07.2007
High School Diploma -
West High School
Bakersfield, CA06.2002
Skills
- EMR Systems
- Charting Expertise
- Medical Terminology
- Documentation Procedures Expertise
- Medical Records Management
- Patient Assessments
- Inbound Phone Call Management
- Data Gathering
- Problem-Solving Skills
- Appointment Scheduling
Timeline
Medical Assistant -Float
Dignity Health
11.2019 - Current
Intake Coordinator/Medical Assistant
Rad Net Inc
10.2017 - 11.2019
Accounts Receivable Specialist /Intake Coordinator
Terrio Physical Therapy & Fitness
09.2016 - 10.2017
Chiropractic Assistant/Treatment Coordinator
Be Well Chiropractic
11.2009 - 10.2016
Medical Assiatant /Treatment Coordinator
Riverlakes Wellness Center
07.2007 - 11.2009
Medical Assistant -
California College of Vocational Careers
High School Diploma -
West High School
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