Erica Norris
Summary
Hardworking student attaining a bachelor degree in political science. Detail-oriented with excellent observational, organizational and communication skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with creative and resourceful approach. Analytical problem-solver with proven history of solutions-oriented problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
01.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Intern for Criminal Defense Attorney
Hopkins & Windett Law Firm
05.2022 - 01.2023
- Gained valuable experience working within the judicial branch, applying learned concepts directly into relevant work situations.
- Prepared comprehensive reports summarizing evidence on cases
- Drafted motions
- Gained hands-on experience interviewing clients and attending court
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
Crew Member
McDonald's
03.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Arts - Political Science
Wellesley College
Wellesley Hills, MA05.2027
Skills
- Problem-solving abilities
- Microsoft Office Suite
- Active Listening
- Critical Thinking
- Research and analysis
- Strategic planning and analysis
- Creativity and Innovation
Certification
Mental Health First Aider, National Council for National Wellbeing
Timeline
Customer Service Representative
Walgreens
01.2023 - 05.2024
Intern for Criminal Defense Attorney
Hopkins & Windett Law Firm
05.2022 - 01.2023
Crew Member
McDonald's
03.2021 - 08.2021
Bachelor of Arts - Political Science
Wellesley College
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