Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Erica Nunnally

Riverview,MI

Summary

Experienced medical office manager for family medicine and aesthetic practice. Excellent organizational skills utilized in coordinating activities for a office staff of Twelve. Responsibilities include staff training, supervision, implementation of office procedures and processes, customer liaison and support. Sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained. An experienced office manager who successfully managed the daily operations of a demanding office. Efficiently directed office support activities including staff training and supervision, activity and task scheduling, management and improvement of internal processes. A well qualified office manager with versatile skills including scheduling and planning, customer service and patient care. Excellent problem-solving skills evident in ability to manage patient complaints and appropriate triage of medical issues
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

9
9
years of professional experience

Work History

Medical Office Manager

Allen Park Family Physicians
01.2022 - Current
  • Oversees and organizes medical office staff to include scheduling, appropriate medical training and implementation of job duties
  • Administrative duties to include managing surgical, aesthetic and clinical schedule, financial reporting, insurance verification, per-certifications, address patient financial obligations and manage patient payment plans


  • Proficient in electronic medical record ( EPIC)- responsible for training staff in EPIC. Responsible for Aesthetic clinic and weight loss program


  • Coordinate costumer care by personally responding to patient complaints and medical issues

Medical Assistant

Metro Shores
09.2016 - 01.2021
  • Performed various medical procedures including assessing vital signs, injections, phlebotomy, pediatric immunizations, EKG's and autoclaving
  • Assisted the physician with minor surgical procedures and pap smears
  • Administrative duties including charting (EPIC) and filing, telephone triage, insurance verification, handling prescription refills, financial transaction management.

Medical Assistant

Dearborn Cardiology Associates
09.2014 - 09.2016
  • Performed various medical procedures including assessing vital signs, phlebotomy, pulse-oximetry, EKG's, 24 hour Holt monitoring.
  • Administrative duties including telephone triage and managing prescription refills

Education

Certification - Medical Assisting

Dorsey Business Institute
Southgate, United States
11.2013

Skills

  • Organizational and planning skills
  • Attention to detail
  • Oral and written communication skills
  • Problem assessment
  • Decision making
  • Ability to multi-task
  • Compassionate
  • Efficient and reliable team player
  • Adaptable
  • Proficient in charting, billing and managing finances
  • Proficiency in Medical terminology

Additional Information


Excellent Reference available upon request

Timeline

Medical Office Manager

Allen Park Family Physicians
01.2022 - Current

Medical Assistant

Metro Shores
09.2016 - 01.2021

Medical Assistant

Dearborn Cardiology Associates
09.2014 - 09.2016

Certification - Medical Assisting

Dorsey Business Institute
Erica Nunnally
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