Erica Ochoa
1007 Gibson ,SC
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments. At customer service desk. Usually with Western Union or other issues.
Overview
7
7
years of professional experience
Work History
DSD Receiver
Food Lion
Conway, SC
10.2018 - Current
- Coordinated delivery schedules to ensure timely product availability and minimize stock discrepancies.
- Inspected incoming shipments for quality assurance, ensuring compliance with safety standards.
- Managed inventory levels through effective tracking and organization of received goods.
- Collaborated with team members to streamline receiving processes, enhancing overall efficiency.
- Analyzed shipment data to identify trends and improve forecasting accuracy for inventory management.
- Processed reclaims and returns to vendors and warehouse for credit.
- Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
- Entered DSD invoices into inventory system for prompt record keeping.
- Tracked product for DSD vendors to verify invoices.
- Checked EDI invoices to resolve outstanding invoices.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma - High School Administration
Los Fresnos High School
Los Fresnos, TX05.2000
Skills
- Warehouse safety
- Loading and unloading
- Order picking
- Pallet jack operation
- Shipping coordination
- Stock rotation
- Teamwork and cooperation
- Receiving procedures
- Barcode scanning
- Package handling
- Warehousing operations
- Heavy lifting
- Hazardous materials handling
- Pallet jack use
- Teamwork
- Cleaning and sanitizing
- Microsoft office
- Roadside customer service
- Customer service skills
Languages
English / Spanish
Native or Bilingual
Timeline
DSD Receiver
Food Lion
10.2018 - Current
High School Diploma - High School Administration
Los Fresnos High School