Summary
Overview
Work History
Education
Skills
Timeline
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Erica O'Donnell

Fort Collins,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Owner

Excess Estate Sales
01.2004 - Current
    • Managed day-to-day business operations.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Trained and motivated employees to perform daily business functions.
    • Established foundational processes for business operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Oversaw business budget planning and administration, accounting functions, purchasing, and payroll to handle financial needs.
    • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Prepared bank deposits and handled business sales, returns and transaction reports.

Sales Consultant

L'Oreal Professionnel / Salon Centric
09.2002 - 02.2011
    • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
    • Followed up with existing customers to provide additional support and address concerns.
    • Evaluated customer purchase requirements and recommended best-fit company offerings.
    • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
    • Maximized customer retention by resolving issues quickly.

Salon Coordinator/Manager of Operations

Headlines Salon Of The Rockies
12.1992 - 09.2002
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Arts - Liberal Arts

Colorado State University
Fort Collins, CO
05.2001

Skills

  • Adaptable and Flexible
  • Approachable and Outgoing
  • Effective Communicator
  • Leadership and People Development
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Coordination and Team Support

Timeline

Owner

Excess Estate Sales
01.2004 - Current

Sales Consultant

L'Oreal Professionnel / Salon Centric
09.2002 - 02.2011

Salon Coordinator/Manager of Operations

Headlines Salon Of The Rockies
12.1992 - 09.2002

Bachelor of Arts - Liberal Arts

Colorado State University

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Erica O'Donnell