Erica Okolo
Richmond,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Household Manager
Okolo Household
07.2010 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial operations for household of 6 members.
- Performed cleaning and organization duties.
- Planned youth activities to foster intellectual and emotional development.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Preserved patient safety by following safety protocols.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Amazon Delivery Associate
Amazon
10.2024 - 02.2025
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Greeted recipients, delivered 200 plus packages, and parcels and acquired proper signatures for all deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatch and customers for accurate delivery information.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Head Baker
A Whip of Grace
08.2023 - 12.2024
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Developed unique recipes and confections to set bakery apart from competition.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Created appealing displays to showcase products in bakery.
- Produced consistently high-quality baked goods for customers.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Packaged 150 plus finished products for sale.
Uber Delivery Driver
DoorDash
08.2024 - 09.2024
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with 50 plus customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Cashier
Walmart
06.2009 - 2010
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with 5 floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate - Phlebotomy Technician
Phlebotomy Training Specialists
Houston, TX03-2025
Pastry Certificate - Pastry
Sweet Nation
Houston, TX04.2023
Bachelor's degree - Psychology
University of Houston-Clear Lake
Clear Lake, TX12.2019
Skills
- Security measures
- Budget development
- Schedule coordination
- Appointment scheduling
- Transportation arrangements
- Health and wellness expertise
- Cleaning and organization
- Meal planning
- Activity planning
- Guest relations
- Travel planning
Certification
- BLS Certification Present
- CPR Certification
Timeline
Amazon Delivery Associate
Amazon
10.2024 - 02.2025
Uber Delivery Driver
DoorDash
08.2024 - 09.2024
Head Baker
A Whip of Grace
08.2023 - 12.2024
Household Manager
Okolo Household
07.2010 - Current
Cashier
Walmart
06.2009 - 2010
Bachelor's degree - Psychology
University of Houston-Clear Lake
Certificate - Phlebotomy Technician
Phlebotomy Training Specialists
Pastry Certificate - Pastry
Sweet Nation
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