Erica Oliver
Brierfield, Al,AL
Summary
Proven leader with extensive experience at Covenant Heating and Cooling, adept in payroll management and fostering employee relations. Demonstrates exceptional organizational skills and a commitment to enhancing efficiency, evidenced by streamlining operations and improving team performance outcomes. Excels in multitasking and communication, ensuring high levels of accuracy and staff accountability. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to learn any position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Payroll, HR.
Covenant Heating and Cooling
05.2021 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Operations Manager, Office Manager
Covenant Heating and Cooling
05.2021 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Special Education Paraprofessional
Bibb County Board of Education
08.2017 - 05.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
Assistant Manager
Family Dollar
03.2005 - 06.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Assistant Veterinary Technician
Airport Animal Hospital
06.2008 - 02.2011
- Handled laboratory tasks such as preparing samples or staining slides to support accurate diagnosis.
- Prepared animals for surgery by carrying out pre-operative procedures such as clipping fur or inserting catheters.
- Developed strong relationships with clients through empathetic communication, fostering trust in the clinic''s services.
- Assisted in implementing clinic policies and protocols, contributing to a safe and effective work environment.
- Conducted regular wellness exams alongside veterinarians, identifying potential health concerns early on for prompt intervention.
- Supported veterinarians during emergency situations, providing necessary assistance for life-saving treatments.
- Provided exceptional customer service when answering phone calls or greeting clients upon arrival at the clinic.
- Streamlined appointment scheduling processes for improved efficiency and enhanced client experience.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Cashier
Walmart
10.2005 - 06.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Daysprings High School
Jemison AL05-2005
Skills
- Payroll Software Expertise
- Employee Relations
- Payroll Management
- Payroll documentation
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Self Motivation
- Payroll Processing
- Staff Management
Timeline
Payroll, HR.
Covenant Heating and Cooling
05.2021 - 10.2024
Operations Manager, Office Manager
Covenant Heating and Cooling
05.2021 - 10.2024
Special Education Paraprofessional
Bibb County Board of Education
08.2017 - 05.2019
Assistant Veterinary Technician
Airport Animal Hospital
06.2008 - 02.2011
Cashier
Walmart
10.2005 - 06.2006
Assistant Manager
Family Dollar
03.2005 - 06.2011
High School Diploma -
Daysprings High School
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