Erica Olson

Act as Senior Business Manager for Non Profit's Social Enterprise. Responsible for managing a Ben & Jerry's Scoop Shop and a successful Ben & Jerry's catering business. Both businesses are designed to employ at risk youth by offering 6-12 week paid training internships and organizing training program to develop a successful longer term management team. Ongoing training of employees, program oversight and development, case management, case reporting, employee/participant counseling and goal implementation. Business management: Opening and closing procedures, payment reconciliations, deposits, invoice generation through Quickbooks, Inventory ordering and management, scheduling of all staff, customer relations and marketing, business planning and fundraising events.

-Interviewed, hired, trained and mentored all staff members.

-Priced, ordered food products, kitchen equipment and food supplies.

-Adhered to all company food, safety, qualities, sanitation and social mission policies.

-Enforced staff performance and service standards to deliver consistent and positive customer experiences.

-Created weekly employee schedules while keeping in mind labor vs. sales

- Reconciled daily transactions, balanced cash register and deposited restaurant's earnings at the bank.

- Completed weekly and monthly inventories.

- Implemented ice cream usage to help keep cost of goods down.