Erica Ortiz
Sabinal,TX
Summary
Certified Pharmacy Technician with track record of providing excellent customer service in high-volume facility.
Overview
16
16
years of professional experience
Work History
Registered Pharmacy Technician
Community Health Development, Inc.
03.2018 - 02.2024
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
Certified Pharmacy Technician
Lifecare Pharmacy
09.2016 - 03.2018
- Reviewed and verified customer information and insurance provider information
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Collected co-payments or full payments from customers
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Lifechek Drug
02.2015 - 09.2016
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
- Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure
- Completed accurate cycle counts, inventory management and will-calls for customers
- Translated pharmacy communications for Spanish speaking customers.
Certified Pharmacy Technician
Walgreens Pharmacy
04.2014 - 02.2015
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Regularly stocked shelves, rotated stock and checked for expired medications
- Performed technical processes required to dispense medications to patients
- Completed new and updated patient profiles, including lists of patient medications
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork
- Verified and labeled prescriptions with the 8 point check.
Certified Pharmacy Technician/Clerk
Lifechek Drug
08.2008 - 04.2014
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Education
Associate Of Applied Science - Business
Southwest Texas Junior College
Uvalde, TXSkills
- Retail pharmacy procedure knowledge
- Accurate pharmaceutical calculations
- Prescription filling training
- Medication Inventory Management
- Motivated self-starter
- Prescription drug labeling
- HIPAA Regulations
- Insurance billing expert
- In good standing with the Texas State Board of Pharmacy
- Exceptional communication skills
- Quick learner
- Strong client relations
- POS systems expert
- Customer-oriented
- Active listening skills
- Computer literate
- Personable
- Motivated team player
- Fluent in Spanish
Additional Information
Graduated from the International Baccalaureate Program
Languages
Spanish
Native or Bilingual
Timeline
Registered Pharmacy Technician
Community Health Development, Inc.
03.2018 - 02.2024
Certified Pharmacy Technician
Lifecare Pharmacy
09.2016 - 03.2018
Certified Pharmacy Technician
Lifechek Drug
02.2015 - 09.2016
Certified Pharmacy Technician
Walgreens Pharmacy
04.2014 - 02.2015
Certified Pharmacy Technician/Clerk
Lifechek Drug
08.2008 - 04.2014
Associate Of Applied Science - Business
Southwest Texas Junior College
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