Erica Owens

• Encouraged resident autonomy by teaching effective problem-solving techniques and goal-setting strategies.
• Led group therapy sessions, facilitating meaningful discussions and promoting healthy coping strategies among residents.
• Provided crisis intervention when necessary, de-escalating situations effectively to maintain safety within the facility.
• Evaluated residents'' progress regularly, adjusting treatment plans as needed to address changing needs or challenges.
• Developed strong relationships with residents, fostering trust and open communication to support their treatment goals.

We developed a system for quickly identifying and sorting packages based on destination.

Prepared routes for drivers to deliver packages.

Supported warehouse operations with manual loading, unloading, and palletizing of packages.

Maintained a safe work environment through proper handling of packages and equipment.

Increased productivity by working collaboratively with team members to meet deadlines.

• Delivered packages to customer doorsteps and business offices.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Maintained an upbeat, positive attitude in a busy, customer-focused environment.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.