Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Pacheco

Bakersfield,CA

Summary

Resourceful worker offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services. Organized Office worker with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic. Patient-focused Lead Care Manager/Office Assistant equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

12
12
years of professional experience

Work History

Sr. Housing Portfolio Supervisor

Graceada Partners
12.2022 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Lead Care Manager/Office Assistant

Good Samaritan Hospital Medical Center
08.2022 - Current
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families
  • Followed strict policies and procedures to maintain client confidentiality and keep data private
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support
  • Uploaded documentation to patient database to streamline organizational flow
  • Maintained up-to-date case records with case activity status
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy
  • Developed and implemented care management plan to address needs and goals
  • Created a plan of care to assist patients in reducing problems or barriers to achieve optimal level of health
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.

Housing Navigator

Housing Authority of The County of Kern
01.2021 - 08.2022
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Developed and created programs and monitored effectiveness against individual participant needs
  • Referred families to shelters, legal resources and educational programs
  • Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Housing Manager

Housing Authority of County of Kern
06.2017 - 07.2020
  • Calculated tenant rent amounts to prepare leases and contracts
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications, and tenant move-outs
  • Conducted home and apartment inspections to identify safety issues and needed repairs
  • Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources
  • Evaluated program objectives and procedures and applicable regulations to perform thorough and complete state audits
  • Monitored department compliance with laws, regulations, and codes
  • Oversaw housing plans for over 300 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.

Apartment Manager

ATA Properties LLC.
07.2012 - 05.2017
  • Met with potential tenants to negotiate rent, explain occupancy terms, and show available units
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness
  • Managed property financial records by collecting rent from 400 tenants and reconciling monthly accounts payable and receivable
  • Prepared and processed lease and rental applications using App Folio Software
  • Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors on a weekly basis
  • Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs
  • Communicated effectively with owners, residents, and on-site associates
  • Utilized social media, Craigslist, banners, and signs to advertise vacant apartments.

Education

Associate of Science in Clinical Psychology (Currently Attending) -

Taft College
Taft, CA

High School Diploma -

East Bakersfield High School
Bakersfield, CA
06.1998

Skills

  • Data Entry
  • Decision Making
  • Responsible
  • Good listening skills
  • Excellent work ethic
  • Proficiency in Yardi, App Folio, CAL SAWS, Work Number, SAVE, HUD, EIV, Excel, and Microsoft Office
  • Time Management
  • Case Assessments
  • Data Analysis
  • Bilingual
  • State Housing Audit Preparation
  • Regulatory Requirements
  • Quarterly Reviews
  • Paperwork Processing
  • Data Collection
  • Crisis Assessment
  • Client Advocacy
  • Homeless and Dual Diagnosed Populations
  • Community Outreach Expert
  • Case Documentation
  • Case Management
  • Operations Management
  • Business Development

Timeline

Sr. Housing Portfolio Supervisor

Graceada Partners
12.2022 - Current

Lead Care Manager/Office Assistant

Good Samaritan Hospital Medical Center
08.2022 - Current

Housing Navigator

Housing Authority of The County of Kern
01.2021 - 08.2022

Housing Manager

Housing Authority of County of Kern
06.2017 - 07.2020

Apartment Manager

ATA Properties LLC.
07.2012 - 05.2017

Associate of Science in Clinical Psychology (Currently Attending) -

Taft College

High School Diploma -

East Bakersfield High School

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Erica Pacheco