Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Parker

Atlanta,GA

Summary

Seeking a challenging position that will utilize my background, expand my knowledge, and improve quality customer service. I have excellent interpersonal and communication skills-highly adaptable in working with diverse individuals. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also willing to move closer to job opportunity.

Overview

20
20
years of professional experience

Work History

Planned career break

Atlanta
01.2024 - Current
  • Moved to the GA area
  • Took time off to be with ill parent.

Practice Manager

Nashville Oncology Associates
Nashville, TN
09.2019 - 01.2024
  • Directly supervises all non-clinical office staff including business office, front office, and administrative support personnel
  • Supervised 25 employees
  • Oversees the daily activities of the business office including patient billing, collections, reimbursement, and computer operations
  • Oversees daily activities of the front office including scheduling, reception, and insurance authorization/verification
  • Implements reimbursement policies and procedures and assists with policy development as appropriate
  • Ensures all business office activities are conducted to maximize reimbursement and efficiency in accordance with all federal, state, and local laws and regulations
  • Directs the preparation of monthly reimbursement and financial reports for the business office
  • Coordinates office procedures between the front office, business office, and clinic to ensure smooth information flow and communication
  • Implements systems (both manual and computerized) to support office activities based upon business need
  • Ensures adherence to company Human Resources policy
  • Recruits hires and trains all business, front office, and support staff
  • Recommends merit increases, promotions, and disciplinary actions
  • Oversees daily administrative and office management activities including procurement and storage of office supplies, facilities management, office machines and equipment maintenance
  • Works with vendors and suppliers as needed
  • Plans and allocates office space and resources
  • Ensures compliance to company structure, mission statement and policies and procedures, as well as all applicable federal, state, and local laws and regulations directing the oversight of medical office procedures
  • Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Practice Manager

Reliance Family Care
McDonough, GA
08.2014 - 09.2019
  • Collaborates with Medical Director with business planning and the improvement of administrative processes
  • Develop budgets, monitor expenditure, and perform daily fiscal management tasks
  • Ensure that staffing is in place to meet the demands of the provider's work schedules
  • Perform and oversee scheduling, recruitment, and payroll
  • Train administrative staff and conduct performance reviews
  • Supervises the facility and administrative staff enabling it to conduct its daily work and business effectively
  • Conduct quarterly and annual evaluations
  • Works with Management Team to formulate and implement policies, objectives, and processes
  • Monitors health and patient care practices for compliance with health regulations
  • Act as a liaison with outside agencies such as government bodies and insurance companies
  • Monitor regulatory compliance, contracts, and vendor relations
  • Create and implement healthcare service delivery improvement plans
  • Document processes and maintain records
  • Keep informed of trends in practice administration and healthcare regulations
  • Perform other administrative tasks as required
  • Maintain an elevated level of patient satisfaction by addressing patient inquiries, concerns, and complaints
  • Manage facility and equipment maintenance, ensuring a safe and clean environment
  • Implement and update office policies and procedures to enhance efficiency and compliance
  • Managed 2 locations with staff of 20 people.

Medical Office Specialist/ Medical Records Specialist

Southern Crescent
Morrow, GA
11.2011 - 07.2014
  • Input codes for all injections given that day to patients
  • Obtain Travel to different specialty offices within the Piedmont group
  • Check patients in and out
  • Made sure medical records were sent in a timely matter
  • Made sure all tests were updated in patient medical record
  • Collect co-payments and balance at the end of the shift
  • Verify insurance for all major insurance companies
  • Scan documents into patient chart
  • Schedule appointments
  • Authorizations and referrals for patients
  • Work off Epic and Gateway software.

Medical Office Specialist/ Insurance Verification

Georgia Urology
Stockbridge, GA
08.2004 - 10.2011
  • Check patients in and out
  • Collect co-payments and balance at the end of the shift
  • Verify insurance for 10 offices within the practice
  • Scan documents into patient chart
  • Input patient information into computer
  • Schedule appointments.

Education

CPR Certification -

08.2023

Medical Administrative Assistant -

Georgia Medical Institute
Jonesboro, GA
08.2004

High School Diploma -

Thomas High School
Scranton, PA
05.2001

Skills

  • Athena Health
  • Attention to Detail
  • Leadership
  • Training & Development
  • Google Drive
  • Microsoft Word
  • Problem-Solving
  • Supervision and leadership
  • Planning
  • Multitasking
  • Microsoft teams
  • ADP time keeping
  • Nextgen
  • EClinicalworks
  • SharePoint
  • OneSource
  • Availity
  • Microsoft Outlook
  • Excel
  • Microsoft Window
  • Kronos
  • Workday
  • All-scripts
  • AdvancedMD
  • Paycor
  • Organization
  • Customer Service
  • Interpersonal Communication
  • Quality Assurance
  • Team Management
  • Friendly, Positive Attitude
  • Networking
  • Flexible and Adaptable
  • Dependable and Responsible
  • Teamwork and Collaboration
  • MS Office
  • Organization and Time Management
  • Epic
  • Time Management

References

Upon Request

Timeline

Planned career break

01.2024 - Current

Practice Manager

Nashville Oncology Associates
09.2019 - 01.2024

Practice Manager

Reliance Family Care
08.2014 - 09.2019

Medical Office Specialist/ Medical Records Specialist

Southern Crescent
11.2011 - 07.2014

Medical Office Specialist/ Insurance Verification

Georgia Urology
08.2004 - 10.2011

CPR Certification -

Medical Administrative Assistant -

Georgia Medical Institute

High School Diploma -

Thomas High School

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Erica Parker