Erica Parker
Enterprise,AL
Summary
Experienced and efficient Administrative Support professional with a strong track record in maintaining accuracy and productivity in various clerical roles. Skilled in calendar management, event coordination, and accounting functions to ensure seamless office operations. Proficient in Microsoft Office Suite.
Overview
4
4
years of professional experience
Work History
Administrative Support Assistant II (ASA II)
ADPH
Enterprise, AL
05.2022 - Current
- I provide advanced office support to the IPC team using a variety of tasks and work methods.
- This position requires making quick decisions and problem-solving to utilize knowledge of the activities, practices, and applicable functions, rules, and regulations of the organization of the team.
- I use my exceptional typing skills to input patient information and vaccine information in the vaccine roster while abiding by the rules of HIPAA.
- I am proficient with using the ALNBS system to input COVID testing results.
- Manage calendar of events and activities; coordinate meeting logistics.
- Coordinate special projects as assigned by the management team.
- Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders, and verifying receipt of supplies.
- Organize and maintain filing systems, both electronic and paper-based.
- Review incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
Ophthalmology Technician
Bender Eyecare
Enterprise, AL
01.2022 - 04.2022
- Instructed patients on how to properly insert and remove contact lenses.
- Kept exam rooms stocked with necessary supplies and equipment.
- Ensured all instruments were properly sterilized prior to use on patients.
- Cleaned and maintained optical equipment according to safety protocols.
- Prepared patients for examination by taking medical histories and vital signs.
- Assisted with vision screenings for school children.
- Dilated eyes using mydriatic drops and monitored patient responses to treatment.
- Monitored patient progress during office visits and reported any changes to the physician.
- Educated patients about available vision correction options.
- Assisted ophthalmologists in performing eye examinations and treatments.
Medical Receptionist
Professional Medical Assoc.
Enterprise, AL
05.2021 - 12.2021
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
Service Coordinator/Rental Manager
Sam Boswell Honda
Enterprise, AL
09.2020 - 05.2021
- Coordinated service schedules and appointments with clients.
- Provided exceptional customer service to ensure customers had a pleasant experience with their rental car.
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures.
- Assisted customers with selecting appropriate vehicles based on their needs and preferences.
- Managed inventory levels of fleet vehicles ensuring there was an adequate number available at all times.
- Developed and implemented rental car policies, procedures and standards.
- Investigated any issues regarding billing discrepancies or fraudulent charges made by customers.
- Created marketing campaigns to increase awareness of the company's rental car services.
- Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.
- Developed and implemented strategies to maximize customer satisfaction and loyalty.
Education
Phlebotomy And EKG -
Med2Career College
Tupelo, MS04-2017
Some College (No Degree) - Certified Nursing Assistant (Kansas Certification)
Cloud County Community College
Concordia, KS08-2015
Surgical Tech - Surgical Tech/Scrub Tech
Flowers Hospital Scrub Tech Program
Dothan,AL08-2006
High School Diploma -
Enterprise High School
Enterprise, AL05-2000
Skills
- Verbal Communication
- File Organization
- Records Management
- Ordering Supplies
- Meeting planning
- Workload Management
- Mail handling
- Expense Reporting
- Budget Tracking
- Policy Enforcement
- Administrative Procedures
- Invoice Processing
- Document Management
Timeline
Administrative Support Assistant II (ASA II)
ADPH
05.2022 - Current
Ophthalmology Technician
Bender Eyecare
01.2022 - 04.2022
Medical Receptionist
Professional Medical Assoc.
05.2021 - 12.2021
Service Coordinator/Rental Manager
Sam Boswell Honda
09.2020 - 05.2021
Phlebotomy And EKG -
Med2Career College
Some College (No Degree) - Certified Nursing Assistant (Kansas Certification)
Cloud County Community College
Surgical Tech - Surgical Tech/Scrub Tech
Flowers Hospital Scrub Tech Program
High School Diploma -
Enterprise High School
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