Erica Parker, CMC

• Aided in new employee onboarding by preparing orientation materials and assisting with paperwork completion.
• Developed comprehensive training materials for new hires, improving employee onboarding process.

-A comprehensive benefit guide which includes a break down of costs and coverage eligibility for health insurance, deductibles and cost for vision & dental insurance, breakdown of how the town's contribution to employee 401k works, benefits of the State of NC retirement plan, accrual rates based on years of service, salary increases for education/certifications, merit bonus & longevity bonus information, and an employee directory for new hires. The town did not have a benefit guide until I created this one.

• Assisted in the recruitment process by reviewing applications, conducting interviews, and facilitating new employee onboarding.
• Managed social media platforms to promote content, expanding reach and engagement..
• Conducted thorough research on various topics as needed to inform policy decisions or address constituent concerns accurately.
• Assisted in the development of town policies and procedures, contributing to effective governance.
• Participated in continuing education opportunities to stay up-to-date on industry trends and best practices in municipal administration.
• Assisted in budget prep and budget administration.
• Promoted transparency within the municipality by documenting meeting minutes and maintaining open communication channels with citizens.
• Completed payroll accurately and timely to meet employee expectations.
• Managed and updated employee benefits information throughout the year for life changing events and at open enrollment.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Calculated wages, deductions and bonuses in accordance with company policies.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Used technologically relevant digital systems to manage payroll and benefits programs. (CBIZ & Employee Navigator)
• Member of the Executive Committee - Comprised of myself, Town Manager, Assistant Town Manager/Finance Officer, Public Works Director, Police Chief, and Fire Chief

This committee meets on a monthly basis to provide departmental updates, discuss personnel matters, departmental fiscal status, and strategic development of procedural policies

• Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction.
• Ensured compliance with industry regulations and standards during all aspects of the billing process.
• Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
• Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
• Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
• Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
• Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
• Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
• Processed customer refunds and adjustments according to company policies.
• Handled account payments and provided information regarding outstanding balances.
• Reconciled cash received with payments recorded in billing system and reported discrepancies.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Manage park reservation calendar

• Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
• Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.
• Achieved client retention goals through proactive account management and timely policy reviews.
• Built strong relationships with clients, resulting in a high level of trust and numerous referrals for new business.
• Assisted clients in navigating complex policy language, ensuring thorough understanding of coverage details and benefits provided by their policies.
• Conducted comprehensive risk assessments, providing valuable insights to clients on potential exposures and coverage gaps.
• Generated leads through cold-calling, networking and other outreach methods.
• Assisted customers with account updates and policy changes to optimize their satisfaction and loyalty.