Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Erica Parrish

Stone Mountain,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

FedEx Package Handler

FedEx:Ground
Ellenwood, Georgia
05.2023 - Current
  • Sorted and organized packages for efficient processing and shipping.
  • Operated conveyor systems to transport packages to designated areas.
  • Collaborated with team members to meet daily operational goals effectively.
  • Handled manual loading and unloading of packages from delivery vehicles.
  • Maintained a clean and safe work environment in compliance with safety standards.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded completed orders on pallets according to delivery numbers.
  • Ensured compliance with postal regulations regarding hazardous materials handling.

Customer Service Representative

Alorcia
Atlanta, GA
09.2023 - 07.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on product features and benefits effectively.
  • Handled high call volumes while providing exceptional service.
  • Escalated complex issues to senior representatives for resolution.
  • Trained new employees on customer service protocols and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Work from home, providing a safe and secure office work environment.

Education

Bachelor of Science - Family And Consumer Science

North Carolina Central University
Durham, NC
01-2014

Skills

  • Package sorting
  • Manual loading
  • Hazardous material handling
  • Scanning packages
  • Conveyor operation
  • Inbound logistics coordination
  • Order fulfillment
  • Training new employees
  • Problem solving
  • Team collaboration
  • Stress management
  • Time management
  • Effective communication
  • Call management
  • Customer relationship management
  • Adaptable to change
  • Detail orientation
  • Critical thinking
  • Microsoft Office Suite
  • Computer proficiency
  • Documentation
  • Punctuality and reliability
  • Call center procedures
  • Active listening

Affiliations

  • Fashion Designer
  • Topteer Cooker

Certification

  • Life and Health Insurance License - GA
  • Insurance Producer License

Timeline

Customer Service Representative

Alorcia
09.2023 - 07.2025

FedEx Package Handler

FedEx:Ground
05.2023 - Current

Bachelor of Science - Family And Consumer Science

North Carolina Central University

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