Erica Patchett
Madison,AL
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
3
3
years of professional experience
Work History
Billing Specialist/Manager, Assistant Operations
Limitless Learning LLC
2023.07 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Creating and implementing protocols/procedures based on company requirements/needs.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Utilize Microsoft systems (Excel, Word) to keep billing account and tax accounts up to date.
- Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
- Worked effectively with medical payers such as Blue Cross Blue Shield and CHAMPVA, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Assist the owner/operations manager with assigned tasks.
- Contacting insurances on a cases by case basis to resolve payment issues.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Registered Behavior Therapist
Limitless Learning LLC
2022.07 - 2023.07
- Improved client behavior by implementing individualized therapy plans and monitoring progress.
- Provided one-on-one support for children with autism spectrum disorder, enhancing their communication and social skills.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, addressing specific client needs and goals.
- Assisted clients in achieving milestones through consistent reinforcement strategies and data-driven decision making.
- Completed assigned tasks such as inventory (keeping track of inventory utilizing Microsoft Excel to ensure that all items remained in stock as needed.)
- Assisting the BCBA as directed with behavior reduction assessments and skill acquisition plans.
- Nurturing clients social skills in a naturalistic environment.
- Implementation of BIP to aid in behavior reduction,
Registered Behavior Therapist
Hope Autism Clinic
2022.01 - 2022.07
- Collecting data about clients’ behaviors through direct observation and therapy.
- Assisting BCBA as directed with behavior reduction assessments and skill acquisition plans.
- Teaching students the specific behavior skills called for in treatment plans.
- Communicating behavioral intervention results of students to parents and caregivers.
Client Care Representative (Temp)
Winchester Road Animal Hospital
2021.03 - 2021.10
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined client onboarding processes for improved efficiency and overall experience.
- Reduced average call handling time with effective problem-solving strategies.
- Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.
- Responsible for handling front office reception and administration.
- Greeting guests with exceptional c service.
- Multitasking between greeting clients, answering phones, and communicating with the veterinarian about client cases with efficiency and accuracy.
- Understanding the computer systems and how to use them
- Answer client questions with proper knowledge and information and redirect to the correct person
if unable to answer properly.
Veterinary Assistnant
Huntsville Veterinary Spe And Emergency
2020.09 - 2021.03
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Monitoring vitals such as heart rate and blood pressure.
- Pulling IV catheters
- Maintaining urinary catheters
- Monitoring seizure patients as directed by the veterinarian on a case by case basis.
- Answering client phone calls as needed to discuss the progress of our animal patients.
- Assisting doctor/technicians as needed with administering medication, placing catheters, X-Rays, and other tasks as directed.
- Understanding and using proper restraints for animals as needed.
Education
GED -
Clarkston High School
Clarkston, WA01.2019
Skills
- Claims Processing
- Payment Posting
- Fiscal Reporting
- Contract Preparation
- Able to work in a fast paced environment where quick decisions are often made.
- 3 years of experience with all Microsoft applications as well as Microsoft Excel training (Instructor class 2022).
- CPR certified through September 2023.
- Strives to be an excellent employee that will exceed expectations.
- Excellent interpersonal and communication skills
- Can work autonomously or in a team based setting.
- Poised under pressure.
- RBT Certification as of February 2021.
Timeline
Billing Specialist/Manager, Assistant Operations
Limitless Learning LLC
2023.07 - Current
Registered Behavior Therapist
Limitless Learning LLC
2022.07 - 2023.07
Registered Behavior Therapist
Hope Autism Clinic
2022.01 - 2022.07
Client Care Representative (Temp)
Winchester Road Animal Hospital
2021.03 - 2021.10
Veterinary Assistnant
Huntsville Veterinary Spe And Emergency
2020.09 - 2021.03
GED -
Clarkston High School
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