Erica Patterson
Weeki Wachee
Summary
Accomplished Property and Community Manager with a proven track record at The NRP Group, enhancing community engagement and resident relations. Expert in tenant law, adept at staff training and performance management. Achieved increased occupancy rates and streamlined operations, demonstrating exceptional daily operations management and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Manager
The NRP Group
06.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Community Manager
Catholic Charities
04.2022 - 06.2023
- Ensure alignment between organizational objectives and community targets by ongoing evaluation.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
Property Manager
Universal Development
04.2015 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
Education
Criminal Justice -
University of Phoenix
American Correspondence
Columbus OhioSkills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
Certification
CPM
COS
CPR and First Aid infant , child and adult
Timeline
Community Manager
The NRP Group
06.2023 - Current
Community Manager
Catholic Charities
04.2022 - 06.2023
Property Manager
Universal Development
04.2015 - 01.2020
Criminal Justice -
University of Phoenix
American Correspondence
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