Erica Payne
Tallahassee,FL
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
3
3
years of professional experience
Work History
Public Relations Intern
Club Downunder
09.2022 - Current
- Created content for various platforms including social media, public tabling, and the company website
- Collaborated with other departments to ensure events ran seamlessly
- Developed and implemented effective public relations strategies to ensure events ran seamlessly
- Worked on various diverse events such as concerts, carnivals, lectures, and comedy shows
Check-Out Receptionist
Accent Physician Specialists
06.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Shift Lead
Big Island Bowls
04.2022 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Server
Taste Sushi Bar
04.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift Lead
Burrito Famous
05.2020 - 10.2020
- Greeted and accommodated guests, building positive experiences from first interaction.
- Assisted with training of new staff members.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted in taking customer orders, preparing food, and ensuring customer satisfaction
Education
Bachelor of Science - Clinical Psychology Candidate
Florida State University
Tallahassee, FL05.2026
Skills
- Upselling Strategies
- Customer Assistance
- Payment Processing
- Complex Problem-Solving
- Adaptable and Flexible
- Register Opening and Closing
- Strong Communication and Interpersonal Skills
- Time Management
Timeline
Check-Out Receptionist
Accent Physician Specialists
06.2023 - 08.2023
Public Relations Intern
Club Downunder
09.2022 - Current
Shift Lead
Big Island Bowls
04.2022 - 08.2022
Server
Taste Sushi Bar
04.2021 - 02.2022
Shift Lead
Burrito Famous
05.2020 - 10.2020
Bachelor of Science - Clinical Psychology Candidate
Florida State University
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